ITIL® V3 Continuous Service Improvement, deutsche Ausgabe
Hrsg. f. d. Office of Government Commerce (OGC)
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. Alongside the delivery of consistent,...
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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement
Bibliographische Angaben
- 2009, 221 Seiten, Maße: 21,7 x 28,4 cm, Kartoniert (TB), Deutsch
- Verlag: Van Haren Publishing
- ISBN-10: 0113311427
- ISBN-13: 9780113311422
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