Lloyd, V: Key element guide ITIL continual service improv.
(Sprache: Englisch)
The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent,...
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The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement
Bibliographische Angaben
- Autor: Vernon Lloyd
- 2nd ed, 101 Seiten, mit farbigen Abbildungen, Maße: 10,8 x 13,9 cm, Kartoniert (TB), Englisch
- Verlag: The Stationery Office Ltd
- ISBN-10: 0113313640
- ISBN-13: 9780113313648
- Erscheinungsdatum: 31.07.2012
Sprache:
Englisch
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