Learning to Fly, w. CD-ROM

Preface.
 
Acknowledgements.
 
PART I: OVERVIEW.
 
1. Setting the Context.
 
2. What is Knowledge Management?
 
3. The Holistic Model - It's More Than the Sum of the Parts.
 
4. Getting the Environment Right.
 
5. Getting Started - Just Do It.
 
PART II: TOOLS AND TECHNIQUES.
 
6. Connecting Sharers with Learners - Using Self-Assessment.
 
7. Learning From Your Peers - Somebody Has Already Done It.
 
8. Learning Whilst Doing - Time to Reflect.
 
9. Learning After Doing - When it's All Over.
 
10. Finding the Right People - If Only I Knew Who.
 
11. Networking and Communities of Practice.
 
12. Leveraging What We Have Learned - Capturing Knowledge.
 
PART III: TODAY AND TOMORROW.
 
13. Embedding it in the Organization - Preparing To Let Go.
 
14. Review of the Book - What Did We Set Out To Do?
 
Appendix A.
 
Appendix B.
 
Resources 1.
 
Resources 2: One Page Resources.
 
Index.

Chris Collison is a champion for knowledge sharing and an agent for change. He has presented to audiences at business schools and at conferences around the world, and is a regular contributor to specialist knowledge management publications. During his career he has advised government departments and worked with business leaders in many organizations, sharing the practical experiences he gained whilst working in BP's knowledge management team. As Director of Change & Knowledge Management for Centrica plc, he is responsible for developing organizational capability across this international energy and essential services company. Chris is a Chartered Fellow of the CIPD.
 
Geoff Parcell is a master practitioner. He has a wealth of experience gained from a diverse career in BP that has taken him from Vietnam to Brazil, and from geophysicist to facilitator. He was a core member of BP's knowledge management team during the late 90s, creating environments for sharing excellence in operations, organizational capability and innovation. He has just returned to BP after an 18 month secondment to the UN in Geneva. There he helped create an holistic approach for sharing experiences of the response to AIDS between those involved - communities, cities, civic society groups, NGOs, UN agencies and businesses.

"the authors and publishers have done and excellent job...this is a very good, practical book, and an excellent read." (Knowledge Management, July 2001) "the author makes a compelling case." (Modern Management, August 2001) "...easily readable and practical introduction to the subject..." (Professional Marketing, November 2001)