Managing interactively

Part I: Connect: Methods and Technologies for Breaking Down the Barriers Between People in Organizations. Chapter 1: Interactive Management: Why We Need to Connect, Inform, and Engage People. Chapter 2: Make People (and Their Knowledge) Accessible. Chapter 3: Share Power. Chapter 4: Design Physical and On-Line Working Environments to Encourage Collaboration. Chapter 5: Create Rituals and Shared Experiences. Chapter 6: Get Over Yourself. Part II: Inform: Methods and Technologies to Enhance Knowledge Sharing. Chapter 7: Make Information Available, Useful, and Enticing. Chapter 8: Use Stories to Capture and Share Knowledge. Chapter 9: Resolve Hidden Conflicts Between Your Actions and Words. Part III: Engage: Methods and Technologies to Inspire People to Create, Own, and Act on Ideas. Chapter 10: Listen to Your Whole Organization--Using Mega-Conversations, Workouts, and Other Creative Techniques. Chapter 11: Engage People Who Don't Report to You--Crossing Organizational Boundaries inStrategic Partnerships, B-Webs, and Alliances. Part IV: Practical Strategies for Smart Communication. Chapter 12: Interactive Leadership: Insights from Four Top Executives. Chapter 13: What Should You Do Tomorrow? Appendix 1: Additional Large Group Approaches. Appendix 2: Interactive Technologies: Available Tools and How to Use Them Wisely.