Measuring the Performance of Human Service Programs

Preface1. Performance Accountability and Performance Measurement Introduction What is a Program? What is Performance Measurement? Performance Measurement and the Systems Model Why Adopt Performance Measurement?2. Putting Performance Accountability and Performance Measurement in Perspective Introduction The Forces Promoting Performance Accountability and Performance Measurement The Language and Structure of SEA Reporting Developing and Using Performance Measures3. Logic Models, Human Service Programs, and Performance Measurement Introduction Developing a Logic Model Agency Strategic Plan Focus Community Problem or Need Focus Social Problem Focus4. Output Performance Measures Introduction What are Output Performance Measures? Developing Intermediate Output Performance Measures Final Output Performance Measures5. Quality Performance Measures Introduction What is Quality? The Dimensions of Quality Types of Quality Performance Measures6. Outcome Performance Measures Introduction What are Outcome Performance Measures? Client Problems Versus Client End States The Four Types of Outcome Performance Measures Intermediate and Final Outcome Performance Measures Selecting Outcome Performance Measures Cause-and-Effect Relationships Social Indicators as Final Outcome Performance Measures Outcome Performance Measures and Programs of Service Assessing the Four Types of Outcome Performance Measures7. Introduction What are Numeric Counts? Examples of Numeric Counts The Preference for Numeric Counts An Assessment of Numeric Counts8. Standardized Measures Introduction What are Standardized Measures? The Use of Standardized Measures for Evaluation Versus Research Difference in Standardized Measures Locating Standardized Measures Using Standardized Measures as Outcome Performance Measures Translating Standardized Measures Into Numeric Counts An Assessment of Standardized Measures9. Level of Functioning (LOF) Scales Introduction What are Level

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.