Medical Office Management and Technology

Table of Contents Chapter 1 The Basics of Today's Medical OfficesOverviewGoals of a Medical PracticeThe Flow of Work in a Modern Medical OfficeThe Most Common Positions on the Medical Office TeamThe Relationship Between Physicians and the Office AdministratorExternal Forces Influencing the Practice Workbook Chapter 2 The Application of Classic Management Principles in a Modern Medical OfficeOverviewThe Planning Function of ManagementUtilizing a Balanced Score Card for Strategic PlanningThe Organizing Function of ManagementThe Leading or Coaching Function of ManagementThe Controlling Function of ManagementThe Budget, Both a Controlling and a Planning ToolWorkbook Chapter 3 Leading the Medical Office Team OverviewThe Game PlanRecruiting and Hiring the Right PlayersNew Team Member Orientation and HandbookTraining, Retaining and Motivating a Team of ChampionsCoaching, Corrective Action, and Discipline Workbook Chapter 4 Managing the Team PlayersOverviewEmployment LawsThe Occupational Safety and Health Act (OSHA)Performance AppraisalsCompensation, Benefits and Payroll Workbook Chapter 5 Managing Third Party PayersOverviewBasic Concepts and Terminology Regarding Third Party PayersMedicare and MedicaidCommercial Health InsuranceManaged CareHealth Reform Workbook Chapter 6 Managing the Revenue Cycle and the Financial Health of the Practice OverviewStep 1: Patient Registration, Patient Check-in, Clinical Encounter and Check-outStep 2: Correct Coding and BillingStep 3: Claims Generation and TransmittalClaims ClearinghousesStep 4: Processing Payments and Coordination of BenefitsStep 5: Preparation and Transmittal of Patient StatementsStep 6: Collections and Finalizing PaymentsDenial Management, Appeals, Refunds and ERISAManaging Additional Financial Aspects of the Practice Workbook Chapter 7 Managing Quality and Performance Improvement OverviewTotal Quality Management and Performance ImprovementPerformance Assessment and Improvement Methods and ToolsAssessment