Microsoft Voice and Unified Comunications
(Sprache: Englisch)
" Microsoft Voice and Unified Communications is essential reading for anyone using-or considering-Microsoft's range of VoIP options, from consumers to small business owners to enterprise customers."
Xuedong Huang
General Manager, Microsoft Research...
Xuedong Huang
General Manager, Microsoft Research...
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" Microsoft Voice and Unified Communications is essential reading for anyone using-or considering-Microsoft's range of VoIP options, from consumers to small business owners to enterprise customers."Xuedong Huang
General Manager, Microsoft Research Communications Innovation Center
"Joe Schurman has captured the essence of Microsoft's vision and implementation in the areas of Voice and Unified Communications. This is an important book for those interested in connecting the dots between the present and the future in human communications and understanding why things are evolving in that way."
Gurdeep Singh Pall
Vice President, Microsoft Unified Communications Group
Microsoft Voice and Unified Communications is a book that provides insight into Microsoft's Voice and Unified Communications portfolio of products and services related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform.
Here's What You'll Find Inside. . .
- Microsoft's vision of voice products and services for consumer, small/medium businesses, and enterprise organizations including a foreword by Gurdeep Singh Pall, Vice President of Microsoft Unified Communications Group, and commentary by Xuedong Huang, General Manager of Microsoft Research Communications Innovation Center.
- Technical guidance and information related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform.
- Sales guidance for selling Microsoft voice solutions in the SMB and Enterprise markets.
- Examples of customized Microsoft Voice and Unified Communications applications.
- Overview of Microsoft Voice and Unified Communications security.
- Latest Microsoft Voice and Unified Communications research and development.
- Understanding of voice, unified communications, and telephony concepts and terms as well as the history and evolution of communications technology.
Inhaltsverzeichnis zu „Microsoft Voice and Unified Comunications “
Foreword xiii Preface xv Acknowledgments xvii About the Author xx Chapter 1: The Communications Renaissance 1 Telephony Revolution 1 Telephony Evolution 5 SIP'ing VoIP 8 The Presence of SIP 10 The Battle for Voice Quality 12 Voice Protocols and Codecs 15 Securing Voice Communications 16 The Microsoft Vision of Software-Powered Voice 17 Chapter 2: Consumer Voice Communications with Windows Live 19 Setting Up a Windows Live Messenger Account 21 Signing Up for VoIP Service 23 Adding Contacts 25 Communicating with a Contact 27 Collaborating Using Microsoft Messenger for Mac 32 Windows Live Call Voice Architecture 35 Chapter 3: Small Business Voice Communications with Microsoft Response Point 37 Microsoft Response Point Hardware 38 D-Link VoiceCenter 39 Syspine Digital Operator Phone System 42 Aastra AastraLink RP 44 Microsoft Response Point Software 48 Microsoft Response Point Base Unit Software 48 Microsoft Response Point Administrator 50 Microsoft Response Point Assistant 51 Microsoft Response Point Internet Telephony Service Providers 54 Innovative Microsoft Response Point Features 56 Response Point and Small Business Server Integration 60 The Gateway to Voice and Unified Communications 62 Quintum Response Point Gateways 62 Evangelyze Communications SmartVoIP 63 Experiencing Voice with Microsoft Response Point 64 Step 1-Purchase a Response Point System 64 Step 2-Configure Microsoft Response Point Hardware 65 Step 3-Configure Response Point Software 66 Step 4-Configuring Phones, Users, and Features 67 Step 5-Testing Response Point Features 72 My Personal Response Point Response 82 Microsoft's Internal Perception of Microsoft Response Point 83 Chapter 4: Enterprise Voice with Microsoft Unified Communications 85 Microsoft Office Communications Server 88 From RTC to UC 88 Office Communications Server Editions 89 Microsoft Office Communicator 108 Office Communicator (PC Edition) 109 Office Communicator Attendant Console 113 Office Communicator Web Access 114 Group Chat
... mehr
Client 115 Office Communicator Mobile 116 Office Communicator Phone Edition 117 Microsoft Messenger for Mac OS X 118 Microsoft Office Live Meeting 121 Microsoft Exchange Server 122 Unified Messaging 123 Microsoft Office Live Meeting and Communicator Integration 126 Calling Features within Outlook 2007 128 Microsoft Exchange Server Push E-mail for Outlook Mobile 128 Microsoft Unified Communications Devices 129 Microsoft Entourage 2008 for Mac OS X 131 Microsoft Exchange E-mail for the Apple iPhone 132 The Microsoft Unified Communications Vision 134 Chapter 5: Simply Speaking: The Integration of Speech Recognition with Voice and Unified Communications 135 The Vision of Speech within Microsoft's VoIP Products and Services 136 Microsoft Voice and Speech Integration 137 Microsoft Office Communications Server Speech Integration 137 Microsoft Response Point and Speech Recognition 140 The Future of Speech with Voice-Enabled Applications 143 Chapter 6: Voice Collaboration 145 Microsoft Office and Voice 145 Microsoft Office SharePoint Server 152 Microsoft Office Outlook 153 Microsoft Unified Communications and Microsoft Office "Better Together" Videos 160 Chapter 7: Customizing Voice Applications 161 Microsoft Office Communications Server Customization 161 Office Communications Server 2007 SDK 162 Unified Communications Managed API SDK 163 Microsoft Office Communicator Customization 167 Office Communicator Automation API 168 Microsoft Office Communicator Tabs 169 Unified Communications Client SDK 171 Unified Communications AJAX SDK 171 Microsoft Office Live Meeting Customization 174 Live Meeting Portal API 175 Microsoft Exchange Server Customization 176 Exchange Web Services for Unified Communications 176 Exchange Server Unified Messaging Web Service 178 Custom Speech Development 179 Developer Resources 180 Chapter 8: Securing Voice 181 Voice and UC Security Threats 181 Voice and Unified Communications Security Solutions 183 Providing a Secure Platform Architecture 184 Instant Messaging Filtering 195 Industry-Recognized Voice Security Products 197 Chapter 9: How to Sell Voice and Unified Communications 201 Know the Lingo 202 Understand the Voice and UC Competitive Landscape 203 Microsoft Versus Cisco 206 Microsoft Versus IBM 209 Microsoft Versus Nortel, Avaya, Siemens, and NEC 211 Microsoft Versus the SMB VoIP Competition 213 Leverage Microsoft Voice Sales Incentive Programs 215 Step 1-Become a Microsoft Partner 215 Step 2-Engage with Microsoft 217 Step 3-Differentiate Yourself 218 Learn How to Sell Voice and UC Consulting Services 220 Introducing the UC 1-2-3 Methodology 220 UC 1-2-3 Business Plan 221 Microsoft Response Point 1-2-3 228 Sales Summary 229 Chapter 10: The Virtualization of Voice 231 Virtualizing Microsoft Unified Communications 231 Virtualizing Microsoft Response Point 235 The End of Telephony-Based Hardware 238 The Partner Opportunity for Voice Software Services 241 Virtual Resources 243 Appendix A: Closing Comments and Resources 245 Resources 246 Index 249
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Autoren-Porträt von Joe Schurman
Joe Schurman is the Founder and Chief Executive Officer of Evangelyze Communications, a Microsoft Certified Voice Specialized Partner (VSP). Joe has provided consulting and research within the Information Technology industry and with Microsoft for the past 15 years, holding senior roles at IBM Global Services, Hewlett-Packard, and Accenture. Joe has founded several successful organizations focusing on the research and development of voice and unified communications technologies with Nortel, Cisco, Avaya, and Microsoft. Joe was involved in the early stages of Microsoft's Unified Communications strategy in 2002 with the release of Microsoft Live Communications Server 2003 and has provided internationally recognized research, publications, and training seminars in each region of the world. In 2006, Joe began working with Microsoft Research on the initial launch of Microsoft's Small Business voice product, Microsoft Response Point, and has travelled throughout the US and Canada providing training and readiness to Microsoft's partners and customers. Joe is an award-winning speaker through the Microsoft TechNet program, having spoken for thousands of attendees at Microsoft events and IT industry-focused seminars and webcasts worldwide, and is a 5-time award winner of the prestigious Microsoft Most Valuable Professional (MVP) Award for his community involvement and contributions to Microsoft's voice and unified communications products and services internationally. Joe is married with three children and resides in Houston, Texas, where he began his career at Compaq Computer Corporation.
Bibliographische Angaben
- Autor: Joe Schurman
- 2009, 288 Seiten, Maße: 17,7 x 23,5 cm, Kartoniert (TB), Englisch
- Verlag: Addison-Wesley Longman, Amsterdam
- ISBN-10: 032157995X
- ISBN-13: 9780321579959
Sprache:
Englisch
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