Microsoft Windows Vista Help Desk

PART I: VISTA BASICS Chapter 1: Windows Vista: A Crash Course on Your New OS Chapter 2: Basic Vista Troubleshooting PART II: PERFORMANCE TROUBLESHOOTING Chapter 3: Startup and Shutdown Issues Chapter 4: Optimizing a Sluggish System PART III: REFORMAT AND REINSTALL Chapter 5: Preparation and Backup Chapter 6: Reformat and Reinstall Chapter 7: Restart and Restore PART IV: HARDWARE AND SOFTWARE TROUBLESHOOTING Chapter 8: Hardware Headaches Chapter 9: Software Troubles PART V: NETWORK TROUBLESHOOTING Chapter 10: Internet Disconnect Chapter 11: Network Nightmares PART VI: EMERGENCY PROBLEMS Chapter 12: Security Troubles Chapter 13: Bad System Boots and Lockouts PART VII: MULTIMEDIA TROUBLES Chapter 14: Troubleshooting Sound Chapter 15: Fix and Tweak Graphics and Video Chapter 16: Gaming Optimization Index

Andy Walker doesn't think he's a geek, but he certainly plays one on TV. He made his name as Leo Laporte's co-host on the internationally syndicated TV show Call for Help, where he demystified technology, often demonstrating with foodstuffs to humorous effect. "I liked working with cheese. It doubles nicely for silicon," he says, "but the problem is you go home from the studio smelling like a dairy farmer." Today, Andy takes live tech calls on the national TV show HomePage on CP24 in Canada and on The Stafford Show on AM 640 radio in Toronto. He also appears often on CBC Newsworld in Canada. Andy has been helping people understand technology for more than a decade. Over the years, he has written about technology for dozens of prominent newspapers and magazines, most recently in the pages of In, LANChile's inflight magazine, and Royal Jordanian's Royal Wings. He created the massively popular tech help website Cyberwalker.com and produces a highly acclaimed weekly Internet TV show about technology called Lab Rats, at LabRats.tv. He is the author of Absolute Beginner's Guide to Security, Spam, Spyware & Viruses (Que) and coauthor of the self-published book, The Computer Buyer's Survival Guide (http://books.cyberwalker.com). He recently partnered with Roo Productions (GettingStartedVideo.com) to create "Getting Started with Windows Vista," a DVD that teaches Windows Vista fundamentals with an emphasis on fun! Andy is also the founder of the Little Geeks Foundation, a charity that gives underprivileged children free Internet-connected computers. Find out how you can help at LittleGeeks.org. And learn more about Andy at www.andywalker.com.