The Moderator's Survival Guide
Handling Common, Tricky, and Sticky Situations in User Research
(Sprache: Englisch)
The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky)...
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The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.
As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.
Inhaltsverzeichnis zu „The Moderator's Survival Guide “
Part 1: Your Moderation ToolkitChapter 1. Moderation Matters: Power, Responsibility, and StyleChapter 2. In the Trenches: Six Steps for Handling Situations Chapter 3. Mix and Match: Your Moderation Patterns Toolbox
Part 2: Your Survival Guide Chapter 4. Recruiting Mishaps: Participants You Weren't ExpectingChapter 5. Participant Misconceptions: Not What the Participant was Expecting. Chapter 6. Some Guidance Required: Participants in Need of Shepherding. Chapter 7. Make it Work: Handling Technical Obstacles
Chapter 8. Is This Right? Responding to Uncertain Participants.
Chapter 9. What's Going On? Recovering from External Interruptions.
Chapter 10. Get on Track: Overcoming Momentum Blockers.
Chapter 11. Take the Wheel: Guiding Wayward Participants.
Chapter 12. A Delicate Touch: Addressing Sensitive Situations
Chapter 13. Uncomfortable Interactions: Responding to Awkward Situations
Chapter 14. Safety First: Minimizing Emotional and Physical Distress
Part 3: Improving Your SkillsChapter 15. An Ounce of Prevention: Avoiding and Mitigating SituationsChapter 16. Sharpening Steel: How to Improve Your Skills and Help Others Improve TheirsAppendix A. What to SayAppendix B. Preparing for a Successful SessionAppendix C. Resources
Autoren-Porträt von Donna Tedesco, Fiona Tranquada
Donna Tedesco is a Senior User Experience Specialist with over ten years of user research experience. She has published and presented at local, national and international conferences, and is co-author with Bill Albert and Tom Tullis of the book, "Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies." Donna received a BS in Engineering Psychology/Human Factors from Tufts University School of Engineering and a MS in Human Factors in Information Design from Bentley University.
Bibliographische Angaben
- Autoren: Donna Tedesco , Fiona Tranquada
- 2013, Maße: 18 x 23,7 cm, Kartoniert (TB), Englisch
- Verlag: Morgan Kaufmann
- ISBN-10: 0124047009
- ISBN-13: 9780124047006
- Erscheinungsdatum: 21.11.2013
Sprache:
Englisch
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