Parmenter, D: Key Performance Indicators
(Sprache: Englisch)
Streamline KPIs to craft a simpler, more effective system of performance measurement
Key Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition,...
Key Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition,...
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Streamline KPIs to craft a simpler, more effective system of performance measurement
Key Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition, this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. New information includes guidance toward defining critical success factors, project leader essentials, new tools including worksheets and questionnaires, and real-world case studies that illustrate the practical application of the strategies presented. The book includes a variety of templates, checklists, and performance measures to help streamline processes, and is fully supported by the author's website to provide even more in-depth information.
Key Performance Indicators are a set of measures that focus on the factors most critical to an organization's success. Most companies have too many, rendering the strategy ineffective due to overwhelming complexity. Key Performance Indicators guides readers toward simplification, paring down to the most fundamental issues to better define and measure progress toward goals. Readers will learn to:
* separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together (result indicators)
* look for and eradicate those measures that have a damaging unintended consequence, a major darkside
* Sell a KPI project to the Board, the CEO, and the senior management team using best practice leading change techniques
* Develop and use KPIs effectively with a simple five stage model
* Ascertain essential performance measures, and develop a reporting strategy
* Learn the things that a KPI project leader needs to know
A KPI project is a chance at a legacy - the project leader, facilitator, or coordinator savvy enough to craft a winning strategy can affect the organization for years to come. KPI projects entail some risk, but this book works to minimize that risk by arming stakeholders with the tools and information they need up front. Key Performance Indicators helps leaders shape a performance measurement initiative that works.
Key Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition, this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. New information includes guidance toward defining critical success factors, project leader essentials, new tools including worksheets and questionnaires, and real-world case studies that illustrate the practical application of the strategies presented. The book includes a variety of templates, checklists, and performance measures to help streamline processes, and is fully supported by the author's website to provide even more in-depth information.
Key Performance Indicators are a set of measures that focus on the factors most critical to an organization's success. Most companies have too many, rendering the strategy ineffective due to overwhelming complexity. Key Performance Indicators guides readers toward simplification, paring down to the most fundamental issues to better define and measure progress toward goals. Readers will learn to:
* separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together (result indicators)
* look for and eradicate those measures that have a damaging unintended consequence, a major darkside
* Sell a KPI project to the Board, the CEO, and the senior management team using best practice leading change techniques
* Develop and use KPIs effectively with a simple five stage model
* Ascertain essential performance measures, and develop a reporting strategy
* Learn the things that a KPI project leader needs to know
A KPI project is a chance at a legacy - the project leader, facilitator, or coordinator savvy enough to craft a winning strategy can affect the organization for years to come. KPI projects entail some risk, but this book works to minimize that risk by arming stakeholders with the tools and information they need up front. Key Performance Indicators helps leaders shape a performance measurement initiative that works.
Klappentext zu „Parmenter, D: Key Performance Indicators “
Streamline KPIs to craft a simpler, more effective system of performance measurementKey Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition, this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. New information includes guidance toward defining critical success factors, project leader essentials, new tools including worksheets and questionnaires, and real-world case studies that illustrate the practical application of the strategies presented. The book includes a variety of templates, checklists, and performance measures to help streamline processes, and is fully supported by the author's website to provide even more in-depth information.Key Performance Indicators are a set of measures that focus on the factors most critical to an organization's success. Most companies have too many, rendering the strategy ineffective due to overwhelming complexity. Key Performance Indicators guides readers toward simplification, paring down to the most fundamental issues to better define and measure progress toward goals. Readers will learn to:* separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together (result indicators)* look for and eradicate those measures that have a damaging unintended consequence, a major darkside* Sell a KPI project to the Board, the CEO, and the senior management team using best practice leading change techniques* Develop and use KPIs effectively with a simple five stage model* Ascertain essential performance measures, and develop a reporting strategy* Learn the things that a KPI project leader needs to knowA KPI project is a chance at a legacy - the project leader, facilitator, or coordinator savvy enough to craft a winning
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strategy can affect the organization for years to come. KPI projects entail some risk, but this book works to minimize that risk by arming stakeholders with the tools and information they need up front. Key Performance Indicators helps leaders shape a performance measurement initiative that works.
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Inhaltsverzeichnis zu „Parmenter, D: Key Performance Indicators “
About the Author xiiiPreface xvAcknowledgments xxxiPART I: Setting the Scene 1CHAPTER 1 The Great KPI Misunderstanding 3Key Result Indicators 4Result Indicators 5Performance Indicators 7Key Performance Indicators 7Seven Characteristics of KPIs 11Difference between KRIs and KPIs and RIs and PIs 14Lead and Lag Confusion 15Number of Measures Required--The 10/80/10 Rule 19Importance of Timely Measurement 21Where Are You in Your Journey with Performance Measures? 22Notes 23CHAPTER 2 The Myths of Performance Measurement 25Myth #1: Most Measures Lead to Better Performance 26Myth #2: All Measures Can Work Successfully in Any Organization, At Any Time 26Myth #3: All Performance Measures Are KPIs 27Myth #4: By Tying KPIs to Remuneration You Will Increase Performance 28Myth #5: We Can Set Relevant Year-End Targets 28Myth #6: Measuring Performance Is Relatively Simple and the Appropriate Measures Are Obvious 30Myth #7: KPIs Are Financial and Nonfinancial Indicators 31Myth #8: You Can Delegate a Performance Management Project to a Consulting Firm 31The Myths Around the Balanced Scorecard 32Notes 42CHAPTER 3 Unintended Consequence: The Dark Side of Measures 43Example: City Train Service 44Example: Accident and Emergency Department 44Examples from Dean Spitzer's Book 45Performance-Related Pay 46Dysfunctional Performance Measures Checklist 47Notes 48CHAPTER 4 Revitalizing Performance 49Five Foundation Stones 51The Many Facets of Performance Management 73Notes 85CHAPTER 5 Strategy and Its Relevance to Performance Measures 87Articulate Your Organization's Mission, Vision, Values, and Lean Management Principles 89Create a Strategy That Is Understood by Staff 90Ensure That Your Strategy Is Balanced 92Monitor Implementation of Your Strategy 94Creating the Future 96Notes 97PART II: Winning KPI Methodology 99CHAPTER 6 Background to the Winning KPI Methodology and Its Migration 101The Original 12-Step Process 101The New Six-Stage Process 103Winning KPI Methodology and Its Migration 103An
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Overview of the Six Stages 105CHAPTER 7 Foundation Stones for Implementing Key Performance Indicators 107"Partnership with the Staff, Unions, and Third Parties" Foundation Stone 109"Transfer of Power to the Front Line" Foundation Stone 110"Measure and Report Only What Matters" Foundation Stone 111"Source KPIs from the Critical Success Factors" Foundation Stone 113"Abandon Processes That Do Not Deliver" Foundation Stone 114"Appointment of a Home-Grown Chief Measurement Officer" Foundation Stone 116"Organization-Wide Understanding of the Winning KPIs Definition" Foundation Stone 118Notes 119CHAPTER 8 Getting the CEO and Senior Management Committed to the Change (Stage 1) 121Obtaining Senior Management Team Commitment 122Agree on Timing, Resources, and Approach 126Benefits of This Stage 131Templates and Checklists 132Notes 132CHAPTER 9 Up-Skill In-House Resources to Manage the KPI Project (Stage 2) 133Establish a Winning KPI Team Working Full Time on the Project 133Establish a Just-Do-It Culture and Process 139Benefits of This Stage 144Templates and Checklists 144Notes 144CHAPTER 10 Leading and Selling the Change (Stage 3) 145Leading Change by John Kotter 146Learn to Sell by Appreciating the Emotional Drivers of the Buyer 147Sales Pitches You Will Need to Make to Get the Go-Ahead 149Selling the Winning KPIs to the Organization's Staff 156Benefits of This Stage 160Templates and Checklists 160Notes 160CHAPTER 11 Finding Your Organization's Operational Critical Success Factors (Stage 4) 161Operational Critical Success Factors versus External Outcomes 162Operational Critical Success Factors--The Missing Link 163Rules For Ascertaining the Operational Critical Success Factors 165Characteristics of Critical Success Factors 170Four Tasks for Identifying Operational Critical Success Factors 170Alternative Methodologies 185Benefits of This Stage 187Templates and Checklists 188Notes 188CHAPTER 12 Determining Measures That Will Work in Your Organization (Stage 5) 189How to Derive Measures: An Overview 190Ascertain the Team Performance Measures 191Recording Performance Measures in a Database 199Sorting the Wheat from the Chaff 202Find the KRIs That Need to Be Reported to the Board 203Find the Winning KPIs 205Measures Gallery 206Benefits of This Stage 208Templates and Checklists 208Notes 208CHAPTER 13 Get the Measures to Drive Performance (Stage 6) 209Develop the Reporting Framework at All Levels 209Facilitate the Use of Winning KPIs 213Refine KPIs to Maintain Their Relevance 217Benefits of This Stage 218Templates and Checklists 219Notes 219CHAPTER 14 Reporting Performance Measures 221The Work of Stephen Few in Data Visualization 222Reporting the KPIs to Management and Staff 223Reporting Performance Measures to Management 228Reporting Performance Measures to Staff 231Reporting Performance Measures to the Board 231Reporting Team Performance Measures 241How the Reporting of Performance Measures Fits Together 243Designing Reports Around Current Technology 244Notes 245PART III: Chief Measurement Officer's Toolkit 247CHAPTER 15 Resources for the Chief Measurement Officer 249The CMO Needs a Cluster of Mentors 249Guidelines for the External KPI Facilitator 250Remember the Fundamentals 252Resources 253Running Workshops 256Implementation Lessons 257Templates and Checklists 268Notes 269CHAPTER 16 Case Studies on the Critical Success Factor Workshops 271Private Sector Case Study # 1: An Asian Conglomerate 271Private Sector Case Study #2: Medical Company 274Private Sector Case Study #3: Forestry Company 276Private Sector Case Study #4: Car Manufacturer 277Private Sector Case Study #5: Timber Merchant 278Private Sector Case Study #6: Investment Bank 278Nonprofit Membership Organization Case Study #1: Golf Club 279Nonprofit Membership Organization Case Study #2: Surf Life Saving 281Government Department Case Study #1 284Government Department Case Study #2 286Professional Accounting Body Case Study 287Charity Case Study 287CHAPTER 17 Common Critical Success Factors and Their Likely Measures 289CHAPTER 18 Comparison to Other Methodologies 299Main Differences Between the Balanced-Scorecard and Winning-KPIs Methodologies 299Stacey Barr's PuMP 304Paul Niven's Balanced Scorecard Work 307Notes 309CHAPTER 19 CEO Toolkit 311Letter to You, the Chief Executive Officer 311Measurement Leadership Has to Come from the Chief Executive Officer 314Note 316APPENDIX A Foundation Stones of Performance-Related Pay Schemes 317The Billion-Dollar Giveaway 317The Foundation Stones 318Notes 333APPENDIX B Draft Job Description for the Chief Measurement Officer 335Outline 335Duties/Responsibilities of the Chief Measurement Officer 336Skills and Experience 337APPENDIX C Delivering Bulletproof Presentations 339APPENDIX D Presentation Templates 347APPENDIX E Performance Measures Database 349Index 399
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Bibliographische Angaben
- Autor: David Parmenter
- 3. Auflage, 448 Seiten, mit Abbildungen, Maße: 15,6 x 23,6 cm, Gebunden, Englisch
- Verlag: Wiley John + Sons
- ISBN-10: 1118925106
- ISBN-13: 9781118925102
- Erscheinungsdatum: 22.05.2015
Sprache:
Englisch
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