People Skills
(Sprache: Englisch)
This new edition offers a comprehensive and up-to-date introduction to developing people skills. Written in an accessible and engaging style by leading author Neil Thompson, it is an essential read for students and practitioners of social work and all other helping professions.
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Produktinformationen zu „People Skills “
This new edition offers a comprehensive and up-to-date introduction to developing people skills. Written in an accessible and engaging style by leading author Neil Thompson, it is an essential read for students and practitioners of social work and all other helping professions.
Klappentext zu „People Skills “
Now in its fourth edition this popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. Divided in to three key areas of people skills development, Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader. Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness.
Inhaltsverzeichnis zu „People Skills “
PART I: PERSONAL EFFECTIVENESS.- 1. Self-Awareness.- 2. Time Management.- 3. Stress Management.- 4. Information Management.- 5. Assertiveness.- 6. Beating The Bully.- 7. Using Supervision.- 8. Being Creative.- 9. Continuous Professional Development.- 10. Being Realistic And Resilient.- PART II: INTERACTION SKILLS.- 11. Valuing Diversity.- 12. Verbal Communication.- 13. Nonverbal Communication.- 14. Written Communication.- 15. Interviewing.- 16. Influencing Skills.- 17. Leadership.- 18. Handling Feelings.- 19. Managing Conflict.- 20. Multidisciplinary Working.- PART III: INTERVENTION SKILLS.- 21. Anti-Discriminatory Practice.- 22. Being Systematic.- 23. Assessment.- 24. Planning.- 25. Decision Making.- 26. Managing Risk.- 27. Review And Evaluation.- 28. Ending.- 29. Responding To Trauma: Promoting Healing And Recovery.- 30. Reflective PracticeAutoren-Porträt von Neil Thompson
Neil Thompson is a highly respected writer, teacher and adviser, with over 36 years' experience in the people professions. He has held full or honorary professorships at four UK universities, and is now a sought-after trainer, consultant and conference speaker. He runs the Avenue Professional Development Programme, an online learning community for people professionals. His website and blog are at www.neilthompson.info. A free subscription to his humansolutions newsletter is available from: http://www.humansolutions.org.uk/bulletin.
Bibliographische Angaben
- Autor: Neil Thompson
- 2015, 4. Aufl., 328 Seiten, 32 Abbildungen, Maße: 15,5 x 23,5 cm, Kartoniert (TB), Englisch
- Verlag: Macmillan Education
- ISBN-10: 113746755X
- ISBN-13: 9781137467553
- Erscheinungsdatum: 22.04.2015
Sprache:
Englisch
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