Professional Management of Housekeeping Operations

Preface.
PART I: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT.
1. The Executive Housekeeper and Scientific Management.
PART II: PLANNING ORGANIZING AND STAFFING THE NEW ORGANIZATION.
2. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing.
3. Material Planning: Administration of Equipment and Supplies.
4. Material Planning: Floors, Walls, and Windows.
5. Material Planning: Supplies and Equipment.
6. Material Planning: Bedding, Linens, and Uniforms.
7. Staffing for Housekeeping Operations.
8. Operational Planning.
PART III: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPING OPERATIONS.
9. The Hotel Housekeeping Daily Routine Management.
10. Hotel Housekeeping Subroutines.
PART IV: SPECIAL TOPICS: SWIMMING POOL OPERATIONS AND MANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGUARDING OF ASSETS, IN-HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.
11. Swimming Pool Operations and Management.
12. Housekeeping in Other Venues.
13. The Safeguarding of Assets: Concerns for Safety.
14. Security in Housekeeping Operations.
15. The Laundry: Toward and Understanding of Basic Engineering and Operational Considerations.
16. The Full Circle of Management.
Appendix A: Job Descriptions.
Appendix B: Hotel Employee Handbook.
Appendix C: Bally's Casino Resort Housekeeping Department Rules and Regulations.
Appendix D: Ozone in the Laundry.
Appendix E: What If (Publication).
Appendix F: Excerpts from InterContinental Hotels Group Loss Prevention Manual.
Appendix G: The Personal Plan.
Appendix H: Microfiber Technology.
Appendix I: Pro-Team Articles.
Appendix J: National Trade Publications Articles.
Glossary.
Index.

Thomas J.A. Jones is an Associate Professor in the Hotel Management Department of the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.