Service Delivery
(Sprache: Englisch)
This publication is the second element in the new IT Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.
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This publication is the second element in the new IT Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.
Klappentext zu „Service Delivery “
Service Delivery is the second element in the new ITIL Infrastructure Library to be published. Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration.
Bibliographische Angaben
- Autor: Great Britain: Office of Government Commerce
- 2001, 391 Seiten, mit Abbildungen, Maße: 21 x 29,7 cm, Kartoniert (TB), Englisch
- Herausgegeben: Sharon Taylor
- Verlag: Stationery Office
- ISBN-10: 0113300174
- ISBN-13: 9780113300174
- Erscheinungsdatum: 12.04.2001
Sprache:
Englisch
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