Service quality and customer satisfaction in public service
Evidence from Ethiopian revenue and customs authority
(Sprache: Englisch)
The purpose of this book is to assess how service quality affects customer satisfaction in the public sector empirical evidence from Ethiopian revenue and customs authority. The book attempted to identify the relationship between service quality dimensions...
Leider schon ausverkauft
versandkostenfrei
Buch
39.90 €
19 DeutschlandCard Punkte
sammeln
- Lastschrift, Kreditkarte, Paypal, Rechnung
- Kostenlose Rücksendung
Produktdetails
Produktinformationen zu „Service quality and customer satisfaction in public service “
Klappentext zu „Service quality and customer satisfaction in public service “
The purpose of this book is to assess how service quality affects customer satisfaction in the public sector empirical evidence from Ethiopian revenue and customs authority. The book attempted to identify the relationship between service quality dimensions and customer satisfaction. Besides, it addressed the effect of service quality dimensions on customer satisfaction. Based on the research findings, the book suggested important recommendations.
Autoren-Porträt von Tilahun Bokan
Bokan, TilahunI did my first degree in chemistry and business management and my second degree in marketing management from Addis Ababa University, Ethiopia. I have more than 25 years of experience in marketing chemicals and service related careers. Presently, I am working as consultant for various companies in marketing and chemical related positions.
Bibliographische Angaben
- Autor: Tilahun Bokan
- 2019, 76 Seiten, Maße: 22 cm, Kartoniert (TB), Englisch
- Verlag: LAP Lambert Academic Publishing
- ISBN-10: 6200290024
- ISBN-13: 9786200290021
Sprache:
Englisch
Kommentar zu "Service quality and customer satisfaction in public service"
0 Gebrauchte Artikel zu „Service quality and customer satisfaction in public service“
| Zustand | Preis | Porto | Zahlung | Verkäufer | Rating |
|---|
Schreiben Sie einen Kommentar zu "Service quality and customer satisfaction in public service".
Kommentar verfassen