Smartphone and App Implementations that Improve Productivity

Preface Chapter 1 Introduction Uber: A mobile application Performance evaluation - App rating system The drivers - not employees but partners Flexibility - a key word in Uber's digital practices What it all comes down to Chapter outlines Chapter 2 Mobile Communications and Big Data Chapter 3 Management of Enterprise Resource Systems APP types Enterprise resource planning Large and small firms and apps Chapter 4 Technology and Firm capabilities Web-conferencing E-learning Supply-chain Marketing Sales force automation (SFA) Customer relationship management Retailing Personalization and unison Accessibility Transparency Chapter 5 Management Processes and Decision Making Management Knowledge Management Teams

Work design Business process re-engineering Human resource management Control and coordination Motivation Communication Monitoring Training and worker skills Health and safety Strategy Chapter 6 Apps and Performance Outcomes Productivity Workplace efficiency Overhead costs Mobility Collaboration Creative labor Chapter 7 Mobility and Work-life Balance What is work-life balance? Chapter 8 New Digital Markets and Emerging Business Models Sharing economy Mobile banking Social media Chapter 9 Conclusion References

Tahir M. Nisar, Southampton Business School, University of Southampton, UK