Strategic Marketing Management

PART I: Introduction: Marketing and Business Processes1. Marketing and Process Based Management - Luiz Moutinho and Geoff Southern, University of Glasgow2. Customer Focused Management - H Timmermans, E M Van Raaij, Eindhoven University of Technology, and W F Van Raaij, University of TilburgPART II: Future Predicting Processes (Scenario Building and Forecasting)3. Environmental Scanning and Strategy - Luiz Moutinho, University of Glasgow, Fiona Davies, Cardiff Business School, and Graeme Hutcheson, University of Manchester4. Demand Management (Market and Technology Forecasting) - Luiz Moutinho and Geoff Southern, University of GlasgowPART III: Data Management Processes5. Strategic Corporate Knowledge - Luiz Moutinho, Andrzej Huczynski, and Geoff Southern, University of Glasgow6. Strategic Information Systems - Alexis Barlow, Peter Duncan, Kevin Grant, and David Edgar, Glasgow Caledonian University7. Marketing Measurement and Analysis - Graeme Hutcheson, University of Manchester and Luiz Moutinho, University of GlasgowPART IV: Keeping existing customer processes: (Order Fulfilment)8. Market Value Chain Management - Geoff Southern and Luiz Moutinho, University of Glasgow9. Customer Relationship Management and Marketing Insights - Len Tiu Wright, De Montfort University and Merlin Stone, University of West of England10. Operations and Marketing Programming - Luiz Moutinho & Geoff Southern, University of Glasgow11. Distribution Product Category Management and New Delivery Channels - Andrew Newman and Tony Conway, University of ManchesterPART V: Getting new customers processes: (Order Acquisition)12. Market to Collection (Marketing mix management and Financial Management) - James Wilson and Luiz Moutinho, University of Glasgow13. Reputation Management (Corporate Image and Communication) - P. J. Kitchen and Tom Watson, University of Hull14. Innovation Management, Time to market and solutions design. - J L szl , Sz chenyi Istv n University, and P Judit, University of

Luiz Moutinho completed his PhD at the University of Sheffield in 1982 and held posts at Cardiff Business School, University of Wales College of Cardiff, Cleveland State University, Ohio, USA, Northern Arizona University, USA and California State University, USA, as well as visiting Professorship positions in Taiwan, Lithuania, Slovenia, Portugal, New Zealand and Brazil. He has been a Director of Doctoral programme for seventeen years, (i.e. for the Confederation of Scottish Business Schools, Cardiff Business School and School of Business and Management, University of Glasgow). Luiz Moutinho has been a full Professor of Marketing since 1989 and was appointed in 1996 to the Foundation Chair of Marketing at the University of Glasgow. He has published nineteen books and has published extensively in academic journals both in the UK and the USA, e.g. Journal of Business Research, European Journal of Marketing, etc.Current research interests include mathematical and computer modelling in marketing, consumer behaviour, and marketing of services. He is the Editor of the Journal of Modelling in Marketing and Management (JM2). Geoff Southern is Director of MSc Programmes in Management at the University of Glasgow. An engineer by training he combined study with work in the electrical construction and machine tool industries before going on to complete a PhD in shipbuilding. Following a period in the UK national ship research institution, he entered academia and has researched and taught at Newcastle and Hull Universities before joining the University of Glasgow to teach Operations Management in the Business School. At Glasgow he was Director of the MBA before being appointed to his present post as Director of the MSc in Management. Under his direction the programme has grown from 28 to about 200 students in about four years, and the number of specialist streams has increased from two to eight. He now concentrates on innovative teaching and programme design to satisfy the