System Center 2012 Operations Manager Unleashed

64 Root Management Server and Root Management Server Emulator 65 High Availability with Resource Pools 67 Network Monitoring Enhancements 70 Monitoring .NET Applications 71 Using PowerShell 72 Saving Overrides 72 Using the Console 73 Web Console Updates 73 Maintenance Mode on Management Servers 75 Dashboards 75 What's New in Security 75 Connector Functionality Replaced by System Center 2012 Orchestrator 76 Changes in Capacity 76 Terminology and Concepts 77 AEM: Capturing Application Crash Information 77 Operations Manager Agent 77 Audit Collection 77 Classes: Templates for Objects 77 Features Versus Components 77 Gateways 78 Heartbeats: Checking the Health of the Agent 78 Management Group 78 Management Pack 78 Management Server 79 Models 79 Resource Pool 79 RMS Emulator 79 Run As Account 79 Run As Profile 79 User Role 80 Summary 80 3 Looking Inside OpsMgr 81 Architectural Overview 82 System Center 2012 Integration 82 Management Group Defined 85 Server Features 87 Windows Services 95 System Center Management Service 96 System Center Data Access Service 97 System Center Management Configuration Service 97 OpsMgrVSSWriter Service 97 System Center Audit Forwarding Service 97 Audit Collection Service Collector Service 98 Application Performance Monitoring Service. 98 OpsMgr Communications Channels 98 How Does OpsMgr Do It? 101 Management Group Mechanics 101 Service Modeling 103 How Health Models Work 107 About State-Based Monitoring 109 Management Pack Schema 109 Populating the Health Model with Monitors 112 How Rules Differ from Monitors 119 OpsMgr as a Workflow Engine 120 Presentation Layer Scenarios 126 Using the Operations Console 127 Improvements to the Web Console 129 Portals into APM 129 OpsMgr Reporting 131 PowerShell as a Presentation Layer 131 Notification Channels 132 Fast Track 133 Summary 134 Part II Planning and Installation 135 4 Planning an Operations Manager Deployment 137 Envisioning Operations Manager 139 Understanding History, Requirements, and Goals 139 Vision 141 Scope 141 Risks 141 Planning Operations Manager 142 Designing 142 Planning for Licensing 171 Creating the Plan 175 Sample Designs 179 All-In-One Operations Manager 179 Small Organization 179 Midsized Organization 182 Geographically Dispersed Organization 183 Fast Track 185 Summary 186 5 Installing System Center 2012 Operations Manager 187 Planning Your Implementation 188 Installation Prerequisites. 189 Windows Domain Prerequisites 190 Windows Security Accounts 190 Software Requirements 191 Recommended Order of Installation 196 Single Server Deployment 197 Single Server Deployment: High-level Order of Installation 197 Two Server Deployment 198 Multiple Server Deployment 199 SQL Server 200 First Management Server 200 Additional Management Servers and Consoles 212 Reporting Server 217 Web Console 223 Gateway Server 230 Installing Audit Collection Services 235 Installing ACS on a Secondary Management Server 236 Deploying ACS Reporting to an SSRS Instance 239 Installing Agents on Servers 241 Discovering Windows Computers in a Trusted Domain 241 Manually Installing Agent in an Untrusted Domain or Workgroup 243 Configuring ACS Forwarder for Certificate Operation 246 Enabling ACS Forwarders. 246 Check Online for Update Rollups 247 Importing Windows Server Management Packs 247 Removing OpsMgr 248 Troubleshooting Your Installation 248 Summary 249 6 Upgrading to System Center 2012 Operations Manager 251 Planning Your Upgrade 251 Update OpsMgr 2007 R2 to Cumulative Update 4 or Later 251 Strategic Upgrade Decisions 252 In-Place Upgrade Versus Multi-Homed Migration 254 RMS and Gateway Upgrade Challenges 255 RMS Strategies 256 Gateway Strategies 257 Using the Upgrade Helper Management Pack 258 Performing an In-Place Upgrade 261 Upgrading the Single Server Management Group 262 Upgrading the Distributed Management Group 271 Upgrading from a Secondary Management Server 289 Performing a Multi-Homed Upgrade 297 Deploy OpsMgr 2012 Management Group 298 Multi-Home All Agents 299 Retire the OpsMgr 2007 R2 Management Group 302 Case Studies 304 Small Network: In-place OS, SQL Upgrades 304 Medium Enterprise: Preserve Database 306 Large Enterprise: Multi-Home Strategy 310 Summary 312 Part III Moving Toward Application-Centered Management 313 7 Configuring and Using System Center 2012 Operations Manager 315 Introducing the Operations Console 315 Connecting to the Operations Console 316 Confirming Management Group Health 319 A Quick Tour of the Operations Console 320 Configuring the Operations Console 323 Using the Monitoring Pane 324 Using the Authoring Pane 342 About the Reporting Pane 352 Administration Pane 355 My Workspace 368 Using Operations Manager: Beyond the Consoles 370 Using the Operations Console 371 Adding Management Packs 371 Deploying Agents 372 Fast Track 372 Summary 373 8 Installing and Configuring Agents 375 Understanding Core Concepts 375 How Discovery Works 376 Scheduling Discovery 378 Approval Process 378 Agent-Managed Systems 379 Agentless Managed Systems 382 Systems in an Unknown State 384 Network Devices 384 UNIX/Linux Systems 384 Discovering and Deploying Agents 384 Agent Supported Platforms 385 Agent Requirements 387 Management Pack Requirements for Operating System Monitoring 388 Using the Discovery Wizard 389 Manual Agent Installation 398 Active Directory Integration 401 Group Policy Deployment 406 Configuration Manager Agent Deployment 408 Image-Based Deployment 410 OpsMgr Agent Port Requirements 411 Converting Agentless-Managed to Agent-Managed 411 Coexisting OpsMgr Agents with MOM 2005 412 Multi-Homed Agents 412 Managing Agents 413 Validating Agent Functionality 413 Converting Manually Installed Agents and Applying Update Rollups 414 Event Log Sizes and Configurations 415 Pending Actions 416 Agent Settings 416 Agent Failover 416 Agent Internals 417 Removing or Renaming Agents 418 New User Interface on Windows Agents 419 AEM Versus Agent-Monitored and Agentless Monitoring. 420 Troubleshooting Tips 420 Troubleshooting Windows Agents 420 Troubleshooting UNIX/Linux Agents. 420 Fast Track 421 Summary 421 9 Complex Configurations 423 Implementing High Availability 424 Microsoft Failover Clustering for SQL Server 426 Using Log Shipping 429 Network Load Balancing the Data Access Service 432 Network Load Balancing the Web Console. 433 ACS High Availability 433 High Availability with Resource Pools 436 Modifying the Default Resource Pools Membership Behavior 436 About Gateway Server Resource Pools and Redundancy 439 Creating Resource Pools 441 Managing the RMS Emulator Role 442 Confirming the RMS Emulator Role 442 Moving the RMS Emulator Role 443 Removing the RMS Emulator Role 444 WAN Links and Gateways 445 Multi-Homing Agents 447 Connected Management Groups 450 Designing for Distributed Environments 451 High-Level Steps 451 Potential Pitfalls 453 Fast Track 454 Summary 454 10 Security and Compliance 455 Securing Operations Manager 455 About Role-Based Security 456 Operations on the Data Access Service 457 User Roles and Profiles 459 Run As Profiles and Run As Accounts 469 Required Accounts 473 Database Security. 483 Mutual Authentication 484 Agent Proxying 488 Using SSL to Connect to a Reporting Server 489 Using the Health Service Lockdown Tool 489 About Cross Platform Security 490 Firewall Considerations and Communications Security 491 Using Audit Collection Services 497 Planning for ACS 499 Deploying ACS 508 Administering ACS 512 Fast Track 525 Summary 525 11 Dashboards, Trending, and Forecasting 527 Built-in Dashboard Functionality 527 Using Templates 529 Using the Summary Dashboard 530 Using the Service Level Dashboard 531 Using Widgets 532 Using Widgets in SharePoint 538 What Built-in Dashboard Functionality Does Not Do 539 Prebuilt Dashboards 539 Network Monitoring Dashboards 539 Operations Manager Dashboards 541 APM Dashboards 544 Additional Dashboard Options 545 Visio Integration 546 Savision Live Maps 547 Silect Software 549 Bay Dynamics 549 InFront Consulting System Center Dashboard 549 Dundas Dashboards 549 SharePoint 2007 Dashboards 550 SQL Queries 551 Prebuilt Gadgets 551 Custom Gadgets 551 PerformancePoint 552 Power View 553 Reports, Trending, Forecasting, and Capacity Planning 553 Reporting in OpsMgr 554 Existing Reports and Trending 557 Forecasting and Capacity Planning with OpsMgr 560 Fast Track 562 Additional Reference Links 562 Summary 563 Part IV Administering System Center 2012 Operations Manager 565 12 Backup and Recovery 567 Roles of Key OpsMgr Files and Databases 568 Establishing a Backup Schedule 570 Database Grooming and Maintenance 572 Grooming the Operational Database 572 Grooming the Data Warehouse Database 573 Grooming the Audit Database 582 Grooming APM Data 582 Database Maintenance 585 Backing Up and Restoring the SQL Server Databases 589 Operations Manager Database Backups 590 Performing Operations Manager Database Restores 595 Moving the OpsMgr Databases to a Different Database Server 597 Backing Up Key Files 602 Backing Up Management Packs 603 Backing Up Reports 607 Backing Up SSRS Encryption Keys 609 Backing Up the IIS Metabase 610 Using Data Protection Manager 611 Installing DPM Agents on Untrusted Computers 611 Installing DPM Agents on Trusted Computers 612 Creating a DPM Protection Group for OpsMgr 613 Monitoring the DPM Status of the OpsMgr Protection Group 614 OpsMgr Recovery Scenarios Using DPM 615 Disaster Recovery Planning 617 Recovering from a Total Loss 617 Using Log Shipping 618 Other Approaches for Database Disaster Recovery 619 Recovering from a Downed Management Server 620 Fast Track 621 Summary 621 13 Administering Management Packs 623 Management Packs Defined 623 Model-Based Management 624 Management Pack Structure and Functionality 624 About Objects 628 Performing Diagnostics and Recovery 629 About Workflows 630 Understanding Data Types 633 Management Pack Elements. 633 ClassType 634 RelationshipType 635 DataType 635 SchemaType 635 Module Types 635 UnitMonitorType 636 Understanding Overrides 636 Management Pack Templates 640 Presentation Types 641 ConsoleTask 641 View 641 Folder 641 Report 642 ReportParameterControl 642 Run As Profiles 642 Sealing Management Packs 642 Finding Management Pack Information 644 Management Pack Updates 644 Determining Management Pack Versions 645 Checking the Version of an Installed Management Pack 646 Importing Management Packs through the Operations Console 647 Management Pack Bundles 649 Planning for Deployment 650 Determine an Order to Implement Management Packs 650 Initial Tuning: Tuning by Function 651 Troubleshooting Recap 658 Exporting Management Packs 659 Importing Management Packs. 661 Managing Management Packs 666 System Center Internal Library 666 System Center Core Monitoring Agent Management 666 Viewing Management Pack Content and Overrides 667 Listing All Management Packs Associated with a Server 667 Fast Track 667 Summary 668 14 Monitoring with System Center 2012 Operations Manager 669 The Importance of Monitoring 670 About Rules 671 Alert-Generating Rules 672 Collection Rules 678 Using Monitors 686 Unit Monitors 687 Dependency Rollup and Aggregate Rollup Monitors 706 About Alerts 706 Generating Alerts 708 The Life Cycle of an Alert 709 Adding Knowledge 724 Using Company Knowledge 725 Integration with System Center Service Manager 727 ReSearch This: Internal and SharePoint 728 Locating Rules and Monitors in the Operations Console 730 Using Overrides 732 Defining Overrides 732 Creating an Override 734 Using the Authoring Pane to Locate Overrides 737 Using the Reporting Pane to Locate Overrides 738 Using the Command Shell to Locate Overrides 739 Creating Custom Resolution States 740 Maintenance Tuning 742 Whether to Tune or Fix 742 Operations Manager Versus Other Tools: A Difference in Approach 742 Tuning by Color 743 State Monitors Versus Alerts 743 Managing Alerts 744 Maintenance Mode in OpsMgr 745 Resource Kit Utilities 748 Fast Track 750 Summary 750 Part V Service-Oriented Monitoring 751 15 Monitoring .NET Applications 753 What Is APM? 754 APM Architecture. 755 Installing APM and Configuring .NET Application Monitoring 756 Advanced Settings 761 Additional Configuration 769 IIS Restart and Recycle 777 Configuration Conflicts 779 Identifying Thresholds and Namespaces 779 What APM Collects 781 APM in the Operations Manager Console 784 Using Dashboards 784 APM Views 785 Alerts and Drill-Down 785 Troubleshooting Applications Using the Application Diagnostics Console 786 Using Views and Dashboards in the Diagnostics Console 786 Managing Events 789 Using the Application Advisor Console 799 Problems Distribution Analysis Report 799 Application Status Report 801 Best Practices for Scheduling Reports 802 Understanding APM Rules 804 Working with Rules 804 Best Practices for Using Rules 807 APM Global Configuration Options 808 Application Diagnostics Configuration 808 Configuring Application Advisor 810 Sensitive Data Considerations 811 Role-Based Access Approach 811 Configuring Data Collection and Using Sensitive Rules 812 Advanced APM Architecture 814 Light Events 815 Event Throttling 816 Aliasing Rules 817 Useful Overrides 819 Low-Level Agent Configuration 821 For AVIcode 5.7 Customers 822 New with Service Pack 1 822 Summary 824 16 Network Monitoring 825 Features and Capabilities 825 Supported Device Types 826 Out of the Box Monitoring 827 Network Monitoring Considerations 828 Firewall Requirements 829 Required Management Packs 829 Capacity Limitations 829 Resource Pool Considerations 830 About SNMP 830 SNMP Versions 830 Communications Basics 832 MIBs and OIDs 833 Using Run As Accounts 834 About SNMP v1 and v2c 835 Using SNMP v3 835 Discovering Network Devices 836 Types of Discovery Methods 837 Stages of Discovery 837 About Port Stitching 839 Creating a Discovery Rule 840 Deleting a Network Device 849 Restoring a Network Device 851 Monitoring Network Devices 851 Network Monitoring Groups and Usage 852 Retrieving Built-In Monitoring Workflows 853 Viewing Operational Data 856 Viewing Historical Data 860 Real World Scenarios 863 Troubleshooting Network Discovery and Monitoring 863 OpsMgr 2007 R2 Migration Considerations 866 Fast Track 868 Summary 869 17 Using Synthetic Transactions 871 Introducing Synthetic Transactions 871 Management Pack Templates 873 Predicting Behavior by Simulation 874 Watcher Nodes 875 Monitoring Web Applications 877 Creating a Web Application Synthetic Transaction 879 Creating a Web Application Availability Synthetic Transaction 889 Using OLE DB to Monitor Databases 896 Creating an OLE DB Synthetic Transaction 896 Viewing the OLE DB Transaction Performance Data 900 Monitoring Network Devices Through Port Activity 902 Creating a TCP Port Monitor 903 Viewing the TCP Port Performance Data 905 Using Synthetic Transactions in Application Monitoring 905 Creating the OLE DB Synthetic Transactions for OpsMgr 906 Creating the Web Availability Synthetic Transactions for OpsMgr 906 Creating TCP Port Synthetic Transactions for OpsMgr. 907 Using Synthetic Transactions in a Distributed Application 908 Fast Track 909 Summary 910 18 Distributed Applications 911 Distributed Applications Overview 911 The Background of Distributed Applications 912 The Role of the OpsMgr Distributed Application 914 Predefined Distributed Applications 915 Operations Manager Management Group 916 Active Directory Topology Root 921 Enterprise Health Monitoring 925 Internet Explorer Service Template 926 Windows Explorer Data Source Service Template 932 Creating a Distributed Application Health Model 938 Line of Business Web Application Template 942 Messaging Template 948 Terminal Services Farm Template 950 .NET 3 Tier Application 951 Blank Template 952 Fast Track 959 Summary 959 19 Client Monitoring 961 Client Monitoring Features 961 Early Steps to AEM: Dr. Watson 962 Corporate Error Reporting: To AEM and MDOP DEM 962 Monitoring Client Machines 964 Client Monitoring Challenges 965 End User Problems Are Costly 966 Features in OpsMgr for Monitoring Clients 967 Monitoring Agentless Systems 968 AEM Architecture 968 Crash and Hang Monitoring 970 Client Monitoring Reports 982 CEIP and the Microsoft Privacy Statement 986 Monitoring Agent-Managed Systems. 992 Client Monitoring Management Pack 994 Preparing for Synthetic Transaction Monitoring 1000 Fast Track 1001 Summary 1002 Part VI Beyond Operations Manager 1003 20 Interoperability and Cross Platform 1005 Supported Platforms and Requirements. 1005 OS Monitoring 1007 New in 2012 1007 Cross Platform Agent Architecture 1007 Cross Platform Agent Communication 1008 Performance and Scalability Implications 1009 High Availability 1010 UNIX/Linux Agent Architecture Details 1011 OpsMgr Access to UNIX/Linux Computers 1012 Cross Platform Agent Deployment 1014 Preparing to Discover UNIX/Linux Computers 1015 Importing UNIX/Linux Management Packs 1019 Discovering Systems and Deploying the Agent (Without Root) 1019 Manually Deploying the Cross Platform Agent 1025 Common Agent Deployment Errors 1026 Finding Monitoring Data in the Console 1027 Using Management Pack Templates 1029 UNIX/Linux Log File Template 1030 UNIX/Linux Process Template 1031 Shell Command Monitoring Templates 1035 Introducing Application Performance Monitoring 1051 JEE Configuration, Discovering, and Monitoring 1053 Configuring JEE Run As Security 1055 Importing JEE Management Packs 1060 Deploying BeanSpy 1062 Locating (Deploying) the BeanSpy Files 1062 Installing BeanSpy 1064 Verifying BeanSpy Is Accessible and Functional 1064 Enabling Deep Monitoring of JEE Applications 1065 Defining Deep Monitoring 1065 Enabling Deep Monitoring on Automatically Discovered JEE Application Servers 1065 Manual Discovery and Deep Monitoring Configuration 1066 Finding Monitoring Information 1067 JEE Application Monitoring Templates. 1069 JEE Application Availability Monitoring 1070 JEE Application Performance Monitoring 1076 Notes on UNIX Commands 1080 Fast Track 1082 Summary 1083 21 System Center 2012 Integration 1085 Service Manager Integration. 1086 System Center Operations Manager Configuration Item Connector 1086 Creating an Alert Connector 1089 Virtual Machine Manager Integration 1095 Configuring OpsMgr/VMM Integration 1096 Integrated Maintenance Mode (Hyper-V Host and Host Cluster Patching) 1101 Dynamically Generated Diagram Views (via Internal Connector) 1101 SQL Server Analysis Services Integration (Forecast Reporting). 1101 Data Protection Manager Integration 1103 Example: Recovering from DPM Backup Failure in the Operations Console 1103 Centralized Management Features 1104 Configuration Manager Integration 1104 Orchestrator Integration 1106 System Center Operations Manager Integration Pack 1106 Forwarding OpsMgr Alerts to/from Third-Party Systems 1110 Maximizing Business Value 1112 Bringing It All Together in the Microsoft Private Cloud 1112 What the Private Cloud Is 1113 Core Characteristics of the Cloud 1113 Benefits of the Cloud 1113 Visualization of Private Cloud Components 1114 Dynamically Generated Distributed Application Models 1114 Dashboard Views 1114 Monitoring Health, Performance, and Capacity 1115 Private Cloud Reporting 1116 Health, Availability, and Performance Reporting 1117 Forecasting (What-If) Reporting 1117 Private Cloud Usage Reporting 1117 Using Chargeback Reporting 1119 Fast Track 1121 Summary 1121 22 Authoring Management Packs and Reports 1123 Authoring Concepts 1123 Using Classes 1124 About Relationships 1126 Health Model 1127 Health Rollup 1128 Getting Started with Authoring 1128 Identifying Monitoring Requirements for the Application 1129 Identifying Monitoring Requirements for Each Component 1130 Writing the Management Pack 1132 Creating Classes 1133 Creating Discoveries 1146 Creating Monitors 1159 Creating Rules 1167 Using Views 1171 Testing Your Management Packs 1172 Creating Reports 1173 Fast Track 1180 Summary 1180 23 PowerShell and Operations Manager 1181 Windows PowerShell Cmdlet Primer 1182 Frequently Used and Useful Cmdlets 1182 PowerShell Execution Policy 1185 Signing PowerShell Scripts 1185 Adding the PowerShell Integrated Scripting Environment 1186 Filtering, Formatting, and Grouping with PowerShell. 1188 What's New in Operations Manager 2012 PowerShell 1192 Operations Manager 2007 Cmdlets. 1193 Operations Manager 2012 PowerShell Connection 1194 Using PowerShell v2 Feature to Start a Remote Console Connection 1195 Working with OpsMgr Management Group Connections 1195 Working with Agents 1196 Using Get-SCOMAgent 1197 Installing Agents with Install-SCOMAgent 1199 Uninstalling Agents with Uninstall-SCOMAgent 1200 Using Repair-SCOMAgent 1200 About Enable-SCOMAgentProxy 1201 Using Disable-SCOMAgentProxy 1201 Retrieving the AgentApproval Setting 1202 Setting the AgentApproval Setting 1202 Managing Maintenance Mode 1202 Starting Maintenance Mode 1203 Modifying an Active Maintenance Mode Window 1203 Working with Alerts 1203 Using Get-SCOMAlert 1204 About Set-SCOMAlert 1206 Setting Alert Resolution State with Resolve-SCOMAlert 1207 Working with Custom Alert Resolution States 1207 Modifying Alert Resolution Settings 1208 Administering Resource Pools 1209 Managing Licensing 1211 Retrieving License Information 1212 Upgrading from an Evaluation Copy 1212 Managing the RMS Emulator 1212 Determining the RMS Emulator 1212 Moving the RMS Emulator Role 1213 Removing the RMS Emulator Role 1213 Database Cmdlets 1214 Determining Operational Database Grooming Settings. 1214 Changing Grooming Settings for the Operational Database 1215 Retrieving Data Warehouse Database Settings 1216 Updating Data Warehouse Database Settings 1216 Creating Overrides in Bulk 1216 Exploring Classes and Instances 1218 Browsing Classes 1218 Exploring Discovered Instances 1218 Exploring Relationships. 1219 Exploring Groups 1219 Managing Notification Subscriptions 1220 Temporarily Disabling All Notification Subscriptions 1221 Removing Notification Subscriptions 1221 Copying Subscriptions 1221 Scripting Recurring Tasks 1222 Sample Scripts for Common Scenarios 1222 Some Useful One-Liners 1226 Fast Track 1229 Summary 1229 24 Operations Manager for the Service Provider 1231 OpsMgr and Service Delivery 1232 The Evolution of Microsoft Management Tools 1232 The Opportunity and Challenge 1235 Tools for Measuring Service 1235 The Management Cloud 1237 Defining the Management Cloud 1237 Minimum Architecture Requirements 1238 Scaling Models for the Service Provider 1240 Certificates and OpsMgr 1244 Enterprise Versus Stand-Alone CA 1245 Deploying the Certificate Authority 1248 Creating and Preparing the OpsMgr Certificate Template 1249 Publishing the Certificate Authority to the Internet 1250 Issuing OpsMgr Authentication Certificates 1254 Multi-Tenant OpsMgr 1261 Service Provider Business Requirements 1261 Techniques to Achieve Customer Isolation. 1261 The Customer Network 1275 Connectivity and Remote Access 1276 Installing the Gateway and Pushing Agents 1276 Manually Installing Direct-Reporting Agents 1277 Discovering Network Devices 1277 Enabling Deliverables 1278 Introducing Service Provider Foundation 1278 How SPF Helps Service Providers 1278 Brief Overview of SPF Internals 1279 Fast Track 1281 Summary 1281 Part VII Appendixes 1283 A OpsMgr By Example: Configuring and Tuning Management Packs 1285 Office SharePoint 2010 1286 SharePoint 2010 Management Pack Download 1286 SharePoint 2010 Management Pack Documentation 1287 Key Installation Steps for the SharePoint 2010 Management Pack 1287 Key Configuration Steps for the SharePoint 2010 Management Pack 1288 Common Alert Tuning for the SharePoint 2010 Management Pack 1291 Reference Links for the SharePoint 2010 Management Pack 1293 Lync Server 2010 1294 Lync Server 2010 Management Pack Download 1294 Lync Server 2010 Management Pack Documentation 1294 Key Installation Steps for the Lync Server 2010 Management Pack 1295 Key Configuration Steps for the Lync Server 2010 Management Pack 1295 Common Alert Tuning for the Lync Server 2010 Management Pack 1296 Reference Links for the Lync Server 2010 Management Pack. 1297 Dell Management Pack 1297 Dell Management Pack Download 1297 Dell Management Pack Documentation 1297 Key Installation Steps for the Dell Management Pack 1297 Key Configuration Steps for the Dell Management Pack 1300 Reference Links for the Dell Management Pack 1300 Network Monitoring 1301 Network Monitoring Packs Download 1301 Network Monitoring Packs Documentation. 1301 System Center 2012 Configuration Manager 1301 ConfigMgr 2012 Management Pack Download 1301 Configuration Manager 2012 Management Pack Documentation 1302 Key Installation Steps for the Configuration Manager 2012 Management Pack 1302 Key Configuration Steps for the ConfigMgr 2012 Management Pack 1302 Common Alert Tuning for the ConfigMgr 2012 Management Pack 1303 System Center 2012 Orchestrator 1303 System Center 2012 Orchestrator Monitoring Pack Download 1304 System Center 2012 Orchestrator Monitoring Pack Documentation 1304 System Center 2012 Orchestrator Monitoring Pack Prerequisites 1304 Key Installation Steps for the System Center 2012 Orchestrator Monitoring Pack 1304 Using the System Center 2012 Orchestrator Monitoring Pack 1305 Windows A

columnist for CBS-Interactive, covering the Enterprise Cloud and Datacenter beats weekly for TechRepublic since April 2011. John has taught at the University of Arkansas at Little Rock as an adjunct professor for an IT course on cloud infrastructure management. Contributing Authors: Jonathan Almquist , Alex Fedotyev, Scott Moss , Oskar Landman, Marnix Wolf, and Pete Zerger