The Nordstrom Way
(Sprache: Englisch)
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Inhaltsverzeichnis zu „The Nordstrom Way “
America's #1 Customer Service Company.After the Gold Rush: A Store Is Born.
The Next Generation: Perfecting ``The Nordstrom Way''.
The Nordstrom Culture: Setting Employees Free.
``What's Inside'': Creating an Inviting Place.
A Company of Entrepreneurs: The ``Nordies'' Versus the Clock-Punchers.
The Art of Selling: Retailing Is a Contact Sport.
Customer Service the Nordstrom Way: The Future.
Index.
Autoren-Porträt von Robert Spector, Patrick D. McCarthy
ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.
Bibliographische Angaben
- Autoren: Robert Spector , Patrick D. McCarthy
- 1996, XII, 244 Seiten, Maße: 21,5 cm, Kartoniert (TB), Englisch
- Verlag: Wiley & Sons
- ISBN-10: 0471161608
- ISBN-13: 9780471161608
Sprache:
Englisch
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