The Theory and Practice of Change Management

PART 1: CORE CONCEPTS - The Nature of Change - Organisational Effectiveness and the role of Change Management - Systems and Models - Organisational Learning and Organisational Effectiveness - Process Models of Change - PART 2: RECOGNISING AND DIAGNOSING THE NEED FOR CHANGE - Recognising the need for Change and Starting the Change Process - Diagnostic Models - Gathering and Interpreting Information for Diagnosis - PART 3: MANAGING PEOPLE - Power, Leadership and Stakeholder Management - Communication - Training and Development - Motivating Others to Change - Managing Personal Transitions - PART 4: SHAPING IMPLEMENTING STRATEGIES AND MANAGING THE TRANSITION - Shaping Implementation Strategies - Maintaining Control During the Change - PART 5: INTERVENTIONS - Types of Interventions - Action Research - Appreciative Inquiry - High Performance Management - Business Process Re-engineering - Selecting Interventions - PART 6: KEEPING CHANGE ON TRACK - Reviewing and Sustaining Change - PART 7: DEVELOPING AND MAINTAINING HELPING RELATIONSHIPS - Models of Intervening - Effective Helping and the Stages of the Helping Relationship - Conclusions

JOHN HAYES is Professor of Management Studies at Leeds University Business School, UK, where he is also Director of Teaching and Learning and Deputy Chair of the School. He is also Director of COBRA, the Centre for Organisational Behaviour Research and Analysis.