Total Facilitie Management

Preface to the Fourth Edition x
 
Abbreviations xii
 
Introduction 1
 
The organization 1
 
The customer as end-user 1
 
Principles, process and procedures 2
 
1 Fundamentals 3
 
Key issues 3
 
Introduction 4
 
Background 4
 
Key concepts 8
 
Other concepts 13
 
Key roles, responsibilities and accountabilities 15
 
Core competence in facility management 16
 
Conclusions 17
 
Checklist 18
 
2 Facility planning 19
 
Key issues 19
 
Introduction 20
 
Real estate management 21
 
The own, lease or rent decision 21
 
The totally serviced workplace 22
 
Space management 23
 
Space utilization and efficiency 24
 
Design and facility management briefing 26
 
The feasibility study 34
 
Design development 35
 
Stakeholders 36
 
Risks and opportunities 39
 
Conclusions 39
 
Checklist 40
 
3 Facility management strategy 42
 
Key issues 42
 
Introduction 43
 
The business context 44
 
Business drivers and constraints 45
 
Organizational management levels 46
 
Cross-cultural management 47
 
Strategy formulation 48
 
Strategic analysis 50
 
Solution development 53
 
Strategy implementation 55
 
Conclusions 57
 
Checklist 57
 
4 Human resources management 59
 
Key issues 59
 
Introduction 60
 
Personnel management 60
 
Conclusions 66
 
Checklist 66
 
5 Workplace productivity 68
 
Key issues 68
 
Introduction 69
 
Measuring productivity 69
 
Sick building syndrome 76
 
Design issues 77
 
Unconventional working arrangements 78
 
Conclusions 83
 
Checklist 83
 
6 Health, safety and security 85
 
Key issues 85
 
Introduction 86
 
Health, safety and security

Brian Atkin PhD, MPhil, BSc, FRICS, FCIOB
 
Brian Atkin is a Director of The Facilities Society, a not-for-profit body dedicated to interdisciplinary and cross-sector academic enterprise to support the needs of the UK research community, government, businesses and the public interest. His experience and achievements span the disciplines of project management, construction management and facility management. As a member of British Standards Institution's FM Advisory Group and FM Technical Committee, he is well-placed to advise on current best practices and emerging trends in facility management. He has served on other advisory groups and steering committees covering standards, innovation, competitiveness and information technology (including BIM), and is actively involved in learning and business development for major corporations. Over the years, Brian Atkin has been appointed to professorships in the UK (University of Reading), Sweden (Lund University and The Royal Institute of Technology) and Australia (Queensland University of Technology).
 
Adrian Brooks BSc (Hons) MBA MRICS
 
Adrian is a Director of GVA Acuity Limited, a management organisation focused on the delivery of a broad range of services for property owners and corporate occupiers. Adrian is responsible for operations including both facility management and facility consulting, having held board positions in other property and facilities management businesses previously. Adrian is the Chairman of the FM Advisory Committee and a member of the Construction & Built Environment Sector Policy and Strategy Committee for the British Standards Institution. He continues to provide strategic advice to Blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.