Total Quality Management in Action

One TQM Principles and Practice.- 1 The European Foundation for Quality Management: latest developments.- 2 Creating robust product and process design.- 3 Leadership in the 21st century.- 4 The system works..only through co-operation.- 5 A strategy for nurturing a culture of continuous improvement.- 6 T I Europe - "Strategies for Excellence".- 7 Doing quality from the middle: the Sheffield experience.- 8 Quality deployment in the service sector.- 9 Onwards and upwards - building on business excellence.- 10 Achieving excellence in small and medium sized enterprises.- 11 Overcoming the barriers to TQM.- 12 Planning for excellence.- 13 Forget managing change - get back to managing the business.- Two Community and Education.- 14 Principles of quality in the community.- 15 Quality management systems in HEIs in the UK: an empirical study.- 16 Implementation of a holistic quality concept at a university as a tool for increasing efficiency and effectiveness.- 17 An evaluation of the introduction of TQM in Castle junior school.- 18 Assessing service quality in charity and voluntary organisations.- Three The Role of Self Assessment.- 19 Converting an internal audit into a positive process.- 20 Integrating quality and business planning using a self assessment matrix.- 21 Driving commitment to business excellence through self-assessment.- 22 The use of the European business excellence model as a business planning tool by an NHS trust.- 22a Is the business excellence model applicable in the UK public sector?.- Four International Comparisons.- 23 Material and scheme for continuous quality improvement in Catalonia.- 24 Quality problems in Libyan industry.- 25 The origins of European quality.- 26 QC circle activities - Japanese and European way.- Five Enterprise andIndustry.- 27 Self assessment in the small company environment.- 28 Achieving culture change in an integrated steel works rolling mill.- 29 Best practice implementation of Total Quality Management: multiple cross-case