TQM application in commercial banks in Zimbabwe
TQM application in commercial banks
(Sprache: Englisch)
A business without customers is no business.TQM has been popularized by quality gurus yet it still remains elusive.This book focuses on the application of TQM on customer services in commercial banks taking an empirical perspective.Bankers,service marketers...
Leider schon ausverkauft
versandkostenfrei
Buch
49.00 €
24 DeutschlandCard Punkte
sammeln
- Lastschrift, Kreditkarte, Paypal, Rechnung
- Kostenlose Rücksendung
Produktdetails
Produktinformationen zu „TQM application in commercial banks in Zimbabwe “
Klappentext zu „TQM application in commercial banks in Zimbabwe “
A business without customers is no business.TQM has been popularized by quality gurus yet it still remains elusive.This book focuses on the application of TQM on customer services in commercial banks taking an empirical perspective.Bankers,service marketers and scholars can benefit from the use of emphasis curves,time and motion log and servqual instruments.The author noted that there is a "wheel of banking"where TQM application is higher when banks are still small and new.As they grow their adherence to quality principles decline yet they now have more resources to spare.
Bibliographische Angaben
- Autor: Divaries Cosmas Jaravaza
- 2013, 120 Seiten, Maße: 22 cm, Kartoniert (TB), Englisch
- Verlag: LAP Lambert Academic Publishing
- ISBN-10: 3659360570
- ISBN-13: 9783659360572
Sprache:
Englisch
Kommentar zu "TQM application in commercial banks in Zimbabwe"
0 Gebrauchte Artikel zu „TQM application in commercial banks in Zimbabwe“
| Zustand | Preis | Porto | Zahlung | Verkäufer | Rating |
|---|
Schreiben Sie einen Kommentar zu "TQM application in commercial banks in Zimbabwe".
Kommentar verfassen