Wellemin, J: Customer Care in a Week: Teach Yourself
(Sprache: Englisch)
The ability to look after your customers is crucial to anyone who wants to advance their career.
Written by John Wellemin, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to...
Written by John Wellemin, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to...
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Klappentext zu „Wellemin, J: Customer Care in a Week: Teach Yourself “
The ability to look after your customers is crucial to anyone who wants to advance their career.Written by John Wellemin, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for? Let this book put you on the fast track to success!
Inhaltsverzeichnis zu „Wellemin, J: Customer Care in a Week: Teach Yourself “
Sunday: Customer care in general Monday: Who are the customers? Tuesday: Elements which influence customer care Wednesday: Enhancing customer relations Thursday: Complaints Friday: Setting and measuring standards Saturday: The customer care programme
Autoren-Porträt von John H. Wellemin
Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
Bibliographische Angaben
- Autor: John H. Wellemin
- 128 Seiten, Maße: 12,9 x 19,9 cm, Kartoniert (TB), Englisch
- Verlag: Hodder And Stoughton Ltd.
- ISBN-10: 1444159852
- ISBN-13: 9781444159851
- Erscheinungsdatum: 25.05.2012
Sprache:
Englisch
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