What Makes a Great Training Organization?
A Handbook of Best Practices
(Sprache: Englisch)
All learning leaders want their organizations to be perceived as great, but what makes a "great" training organization? How does a training organization achieve greatness, particularly from the perspective of the corporate execs, learners, and any...
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All learning leaders want their organizations to be perceived as great, but what makes a "great" training organization? How does a training organization achieve greatness, particularly from the perspective of the corporate execs, learners, and any customers, clients and partners that interact with it?This book presents findings that are based on the data, information, and experiences shared with Training Industry, Inc. by several hundred learning professionals over a five-year span, from 2008 to 2012. These eight process capabilities, outlined below, have been identified as the key functions in the design, delivery and management of corporate workforce training.
- Strategic Alignment: Designing learning programs that align with business objectives
- Content Development : Designing, developing, managing and maintaining content
- Delivery : Managing a network of instructors and delivering content using multiple modalities
- Diagnostics : Identifying causes of problems andmaking recommendations
- Reporting & Analysis : Defining business metrics and reporting the data to make business improvements
- Administrative Services : Scheduling, registering and performing other learning operations and support functions
- Technology Integration : Integrating learning technologies with each other or with other corporate applications
- Portfolio Management : Managing, rationalizing, maintaining and updating large portfolios of programs
This book consists of eight sections, focusing on each of the process capabilities in detail and presenting practice ratings data. In addition, individual practices are explained further, noting specific procedures or scenarios and how they are best executed, all supported by best practices and advice from learning leaders.
Inhaltsverzeichnis zu „What Makes a Great Training Organization? “
Table of Contents1. Introduction - The Importance of Learning Leadership
2. Strategic Alignment
3. Content Development
4. Delivery
5. Diagnostics
6. Reporting and Analysis
7. Administrative Services
8. Technology Integration
9. Portfolio Management
10. Measurement and certifications
11. The role of Learning Technologies
12. Summary
Autoren-Porträt von Doug Harward, Ken Taylor, Russ Hall
Doug Harward is the CEO and Founder of Training Industry, Inc. He is internationally recognized as one of the leading strategists for training and outsourcing business models. He is respected as one of the industry's leading authorities on competitive analysis for training services and works with international companies and new business start-ups in building training organizations. Harward previously served as the Director of Global Learning for Nortel Networks. He received the Chairman's Global Award for Community Service for his work in developing integrated learning organization strategies within higher education, public schools and business. He has worked in the training industry for more than 25 years. He received an MBA from the Fuqua School of Business at Duke University and a BSBA in Marketing from Appalachian State University. Ken Taylor is Partner and Chief Operating Officer of Training Industry, Inc., and editor in chief for Training Industry Magazine. His career spans over 25 years in leadership and entrepreneur roles across several industries and focus areas, including operations, technology, sales and marketing, and finance, including serving as CFO of several large business units. Taylor's expertise and experience includes organization design and development, corporate learning and development, marketing strategy (B2B and B2C), research, enterprise technologies, product marketing and sales management, strategic planning and strategic acquisition management. He holds a bachelor's degree from McGill University in Finance and International Business.
Bibliographische Angaben
- Autoren: Doug Harward , Ken Taylor , Russ Hall
- 2014, 192 Seiten, Maße: 16,1 x 23,7 cm, Gebunden, Englisch
- Verlag: Financial Times Prentice Hall
- ISBN-10: 013349196X
- ISBN-13: 9780133491968
- Erscheinungsdatum: 31.03.2014
Sprache:
Englisch
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