Wiley CIA Exam Review 2013

Preface vii
 
CIA Exam Study Preparation Resources xi
 
CIA Exam-Taking Tips and Techniques xiii
 
CIA Exam Content Specifi cations xv
 
Domain 1 Governance and Business Ethics 1
 
1.1 Corporate/Organizational Governance Principles 1
 
1.2 Business Ethics 20
 
1.3 Corporate Social Responsibility 37
 
1.4 Sample Practice Questions 42
 
Domain 2 Risk Management 43
 
2.1 Corporate Risk Management 43
 
2.2 Risk Management Methodology 44
 
2.3 Various Types of Risks 46
 
2.4 Risk Management Tools 60
 
2.5 Managing Corporate Risks 63
 
2.6 Enterprise Risk Management 64
 
2.7 Sample Practice Questions 70
 
Domain 3 Organizational Structure, Business Processes, and Risks 73
 
3.1 Risk/Control Implications of Diff erent
 
Organizational Structures 73
 
3.2 Types of Organizational Structures 77
 
3.3 Schemes in Various Business Cycles 83
 
3.4 Business Process Analysis 101
 
3.5 Inventory Management Techniques and Concepts 117
 
3.6 Electronic Data Systems 140
 
3.7 Business Development Life Cycles 148
 
3.8 International Organization for Standardization Framework 151
 
3.9 Outsourcing Business Processes 164
 
3.10 Sample Practice Questions 172
 
Domain 4 Communication 175
 
4.1 Communication Skills 175
 
4.2 Stakeholder Relationships 185
 
4.3 Sample Practice Questions 197
 
Domain 5 Management and Leadership Principles 199
 
5.1 Strategic Management 199
 
5.2 Organizational Behavior 308
 
5.3 Management Skills 345
 
5.4 Confl ict Management 363
 
5.5 Project Management and Change Management 381
 
5.6 Sample Practice Questions 413
 
Domain 6 Information Technology and Business Continuity 417
 
6.1 Security 417
 
6.2 Application Development 475
 
6.3 System Infrastructure

S. RAO VALLABHANENI is an educator, author, publisher, consultant, and practitioner in business with more than thirty years of management and teaching experience in auditing, accounting, manufacturing, and IT consulting in both public and private sectors. He is the author of more than sixty trade books, study guides, review guides, monographs, audit guides, and articles in auditing and IT. He holds twenty-four professional certifications in business management in Accounting, Auditing, Finance, Information Technology, Manufacturing, Quality, and Human Resource fields.