42 Rules: 42 Rules for Outsourcing Your Call Center (ePub)
Best Practices for Outsourcing Call Center Planning, Operations and Management
(Sprache: Englisch)
42 Rules for Outsourcing your Call Center (2nd Edition) is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and deploying a call center with an outsourcer. It provides a path for...
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Produktinformationen zu „42 Rules: 42 Rules for Outsourcing Your Call Center (ePub)“
42 Rules for Outsourcing your Call Center (2nd Edition) is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and deploying a call center with an outsourcer. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by answering the question "Why Outsource," and then guides the reader with rules from defining the project to selecting a vendor to the first go-live call.
Autoren-Porträt von Geoffrey A. Best
Geoffrey A. Best started in the computer industry in the 1970’s and has worked with call centers for over 20 years. His career has taken him from computer aided mapping and 911 emergency dispatch systems, to computer telephony applications and today’s call center systems. Geoffrey has worked and consulted around the world with utilities, communications, manufacturing, banking, and insurance companies. His experience has provided him with insight into the systems and methods that companies use to operate their call centers and service their customers. This experience has given Geoffrey a unique perspective of how customer expectations have changed over the past decades and how call center solutions have evolved to satisfy them.
Bibliographische Angaben
- Autor: Geoffrey A. Best
- 2011, Englisch
- ISBN-10: 1607730693
- ISBN-13: 9781607730699
- Erscheinungsdatum: 29.09.2011
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- Dateiformat: ePub
- Größe: 0.50 MB
- Mit Kopierschutz
Sprache:
Englisch
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