42 Rules: 42 Rules for Superior Field Service (ePub)
The Keys to Profitable Field Service and Customer Loyalty
(Sprache: Englisch)
With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in...
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With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue.Complicating field service operations is the global nature of business – where your customers are, where your products are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night.
Autoren-Porträt von Rosemary Coates, Jim Reily
Rosemary Coates is President of Blue Silk Consulting, and a seasoned executive with an MBA, 25 years experience in Supply Chain Management, and Systems Consulting. She has consulted with 80+ global and domestic clients. Her first book: 42 Rules for Sourcing and Manufacturing in China is an Amazon.com Top Seller.Jim Reily has been driving Service Logistics & Service Supply Chain innovation for over 35 years. He led the global service logistics organizations at Applied Materials, Cisco Systems and Cymer. Jim also served in U. S. Navy logistics positions of increasing responsibility. He retired with the rank of Captain.
Bibliographische Angaben
- Autoren: Rosemary Coates , Jim Reily
- 2013, Englisch
- ISBN-10: 1607730715
- ISBN-13: 9781607730712
- Erscheinungsdatum: 10.05.2013
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- Dateiformat: ePub
- Größe: 1.61 MB
- Mit Kopierschutz
Sprache:
Englisch
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