Balanced Scorecard Step-by-Step (PDF)

PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing
Performance and Maintaining Results, Second Edition

"As a practitioner and thought leader, Paul Niven is superbly
bridging the gulf between BSC theory and application through
hands-on experiences and real-world case studies. The book provides
a practical road map, step-by-step, to plan, execute, and sustain a
winning scorecard campaign. Easy to read . . . tells a powerful
story with lessons learned/best practices from global customer
implementations. Must-read for anyone interested in BSC or
grappling with how to create a strategically aligned
organization."

--Vik Torpunuri, President and CEO, e2e Analytix

"In Balanced Scorecard Step-by-Step, Second Edition, Paul
Niven provides an intuitive and incredibly effective blueprint for
transitioning strategic ambition to execution. Paul's pragmatic
approach provides leaders with a tool for managing a company's
journey from strategic ideas to world-class performance. The
Balanced Scorecard is a masterful tool for guiding companies
through transformation, and I speak from personal experience when I
say Paul's blueprint works! It is the most effective guide I have
seen. Balanced Scorecard Step-by-Step will serve any leader
well if their ambition is to efficiently engage their teams in
achieving a set of strategic goals."

--Allan A. MacDonald, Vice President, Sales and Customer
Solutions Bell Canada National Markets

"Paul Niven has done it again!!! With this book, he has further
operationalized the enlightened Balanced Scorecard concept into a
fully functional system that optimizes business execution and
performance!"

--Barton Johnson, President, Financial Freedom Senior Funding
Corporation, The Reverse Mortgage Specialist