Call Center Savvy (PDF)
How to Position Your Call Center for the Business Challenges of the 21st Century
(Sprache: Englisch)
A call center is not just the technology, the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help a smart call center manager create long-term success. It explores how the call...
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Produktinformationen zu „Call Center Savvy (PDF)“
A call center is not just the technology, the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help a smart call center manager create long-term success. It explores how the call center works, and how it fits into a larger business strategy; how new technologies will affect operations; the role of the Internet; the effect of international expansion; and what the future holds.
Autoren-Porträt von Keith Dawson
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
Bibliographische Angaben
- Autor: Keith Dawson
- 1999, 208 Seiten, Englisch
- Verlag: Taylor & Francis
- ISBN-10: 1482294575
- ISBN-13: 9781482294576
- Erscheinungsdatum: 06.01.1999
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: PDF
- Größe: 7.22 MB
- Ohne Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
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