Change Management Process for Information Technology (ePub)
(Sprache: Englisch)
The book is designed so that it can be used by either an existing Change Management Manager who wants to improve the way changes are introduced to their environment or by an organization that is planning to introduce a formal Change Management Process...
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The book is designed so that it can be used by either an existing Change Management Manager who wants to improve the way changes are introduced to their environment or by an organization that is planning to introduce a formal Change Management Process within the information technology group or any other business group. The book provides the following:
A framework that allows for the initial creation of a Request for Change (RFC) and all the steps required for a successful implementation including the closure of the RFC;
Guidelines which provide checklists of questions to ask to validate the change request;
A structured format to conduct the formal Change Advisory Board (CAB) review meetings;
Step-by-step procedures to guide all the participants during the life of the change request;
Associated roles and responsibilities for each participant involved in the process;
Hints and tips to help the Change Manager better manage and control the change process;
Metrics to measure the results of the change process;
Templates that are useful when creating the change request and assessing the categorization of the change.
A framework that allows for the initial creation of a Request for Change (RFC) and all the steps required for a successful implementation including the closure of the RFC;
Guidelines which provide checklists of questions to ask to validate the change request;
A structured format to conduct the formal Change Advisory Board (CAB) review meetings;
Step-by-step procedures to guide all the participants during the life of the change request;
Associated roles and responsibilities for each participant involved in the process;
Hints and tips to help the Change Manager better manage and control the change process;
Metrics to measure the results of the change process;
Templates that are useful when creating the change request and assessing the categorization of the change.
Autoren-Porträt von Carlo Figliomeni
Carlo Figliomeni graduated with a diploma in business administration from Ryerson University in 1975. After graduation, he started working as a computer operator at IBM Canada Ltd. While at IBM, Carlo obtained his bachelor of business management degree in 1991.Carlo left IBM in 1994 to pursue a career as an independent consultant and performed the function of ITIL process consultant, senior business consultant, senior project manager and held staff management positions.
As an ITIL process consultant, Carlo implemented many ITIL processes, of which the ITIL Change Management Process is but just one. Based on the implementation activities, Carlo has experience in knowing what works and what does not work and why it does not work and what needs to be adjusted. This is evident since Carlo has not only implemented the change process but actually performed the Change Manager’s roles to manage the day-to-day activities firsthand.
Bibliographische Angaben
- Autor: Carlo Figliomeni
- 2011, 163 Seiten, Englisch
- Verlag: Xlibris US
- ISBN-10: 1469132141
- ISBN-13: 9781469132143
- Erscheinungsdatum: 13.12.2011
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 1.63 MB
- Mit Kopierschutz
Sprache:
Englisch
Kopierschutz
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