Communication as an employee management tool in nursing professions (PDF)

Research Paper (undergraduate) from the year 2003 in the subject Leadership and Human Resource Management - Leadership, grade: 1, , language: English, abstract: I chose my topic for the thesis because communication has always been very important to me in my profession as a nurse in the context of nursing.
I have been working in outpatient care for over ten years. The development and progress of quality assurance during this time have accompanied me constantly. More and more administrative tasks were added over time and until today nursing compensates more and more for administrative services. Therefore, I see the two topics of "communication" and "staff management" as important points for me and my work as a nursing service manager.

Interpersonal skills are often neglected or not trained at all. For example, many professionals sooner or later take on a team leadership or management function. However, very few of them have received interpersonal know-how or leadership knowledge in training or at university. In my opinion, it is knowledge that everyone needs, today as well as tomorrow. In some cases, despite all the expertise, the results in the company are not achieved efficiently or at all because the interpersonal basis of the parties involved was not in balance.

In outpatient care, many clients live alone. During visits, a good communication structure is the basis. They have no one to talk to and become lonely without the conversation with a partner. Communication in dealing with staff is subject to other principles. A good knowledge of human nature and an appropriate leadership style are required here. Basic psychological knowledge only offers advantages to the leader. In this way, they can show empathy and give the necessary authority to a fair style of leadership.