Communication Skills in Business. The Importance of Communication Skills to Motivate Employees in Feedback Interviews (PDF)

Seminar paper from the year 2020 in the subject English Language and Literature Studies - Other, grade: 1,3, Ruhr-University of Bochum, language: English, abstract: In this paper, I will have a closer look on the importance of communication skills in business area and will illustrate how motivation in business behaves in connection with communication and to what extent this is conducive to successful business. Furthermore, I will analyse several communication models and types of motivation to portray my suggestions and arguments.

Every human being starts at a noticeably young age to communicate with others as communication is something less difficult, at least that is how it is initially perceived. As children and youth, it is easier to express wishes and needs than
adults, because the older you get, the more complex communication can be. Thus, an adult has more complex and diverse forms and styles of communication than a child, because apart from the fact that adults are more experienced than children, an adult also has to face certain problems that are much more complex and whose needs gradually increase in complexity. Personal needs and desires are no longer the only concern. Adults are more affected by this complexity than children, especially in stressful situations. Davies states that when we are stressed or at a low ebb, we tend to adopt a defensive style of communication. Hence, communication in stressful situations can be very challenging,
especially at workplaces when it comes to questioning the success.

Generally, work and success are very important. Therefore, concerns about work, the work environment and work success can and will also be influenced by communication. Everyone wants to be as successful in their job. The competition in the job market is at the highest level and everyone wants the best job just as companies want to have the best and the most suitable employees. Communication is an essential factor for all these aspects. A well functioning communication i.e. within the company is important for sustainable success and consequently has an impact on many areas. The general objectives are to inform employees, but also to create motivation and feedback.

Communication in general plays a significant role when it comes to the work environment and the working atmosphere (including motivation of employees) and concerning the success that is to be achieved in a profession. It also is an indispensable element in nowadays society which leads to either positive or negative achievements.