Customer Care (ePub)
A Training Manual for Library Staff
(Sprache: Englisch)
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer...
sofort als Download lieferbar
eBook (ePub)
65.95 €
32 DeutschlandCard Punkte
sammeln
- Lastschrift, Kreditkarte, Paypal, Rechnung
- Kostenloser tolino webreader
Produktdetails
Produktinformationen zu „Customer Care (ePub)“
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
- Dual use - reference work and/or training manual
- Potential as a text book
- Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services
Autoren-Porträt von Pat Gannon-Leary, Michael McCarthy
Dr. Pat Gannon-Leary is a consultant and joint partner of Bede Research & Consultancy with Mike McCarthy. Prior to that, Dr Gannon-Leary worked as a researcher at the Universities of Northumbria and Newcastle. Her earlier career experience includes working in academic libraries in the UK and the USA in a variety of roles including Customer Service Manager. During that time she facilitated customer care courses for library staff.
Bibliographische Angaben
- Autoren: Pat Gannon-Leary , Michael McCarthy
- 2010, 262 Seiten, Englisch
- Verlag: Elsevier Science & Techn.
- ISBN-10: 178063031X
- ISBN-13: 9781780630311
- Erscheinungsdatum: 15.03.2010
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 3.10 MB
- Mit Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
Kopierschutz
Dieses eBook können Sie uneingeschränkt auf allen Geräten der tolino Familie lesen. Zum Lesen auf sonstigen eReadern und am PC benötigen Sie eine Adobe ID.
Pressezitat
This title is recommended for library administrators and courses in library and information science programs on public services management and improvement., Reference and User Services Quarterly
Kommentar zu "Customer Care"
0 Gebrauchte Artikel zu „Customer Care“
| Zustand | Preis | Porto | Zahlung | Verkäufer | Rating |
|---|
Schreiben Sie einen Kommentar zu "Customer Care".
Kommentar verfassen