Customer-Supplier Relationships in B2B / Progress in Mathematics (PDF)
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This book explores customer-supplier relationships in B2B markets, focusing on interaction between parties. Drawing on three fields of research - studies of relationships in marketing, social interactionism in sociology, and sense-making in social psychology - the author explores the concepts and roles of actors in business relationships and how the behaviour of actors within an interaction affects the development of those relationships.
Based on a review of prior research and an original empirical study, the author argues that the presence of continuous close relationships between customer and supplier organizations bestows features of a business network on B2B markets, with distinct interdependencies and ubiquitous interactions. Exploring buyer-seller interactions, the author contends that actors' mutually perceived identities - continuously emergent and relationship-specific - are the main factor in the development of business relationships and discusses the implications for management practice and research.
- Autor: Antonella La Rocca
- 2020, 1st ed. 2020, 200 Seiten, Englisch
- Verlag: Springer-Verlag GmbH
- ISBN-10: 3030409937
- ISBN-13: 9783030409937
- Erscheinungsdatum: 14.03.2020
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- Größe: 3.01 MB
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