Fundamentals of Quality Control and Improvement (PDF)

A statistical approach to the principles of quality control andmanagement
Incorporating modern ideas, methods, and philosophies of qualitymanagement, Fundamentals of Quality Control and Improvement,Third Edition presents a quantitative approach tomanagement-oriented techniques and enforces the integration ofstatistical concepts into quality assurance methods. Utilizing asound theoretical foundation and illustrating procedural techniquesthrough real-world examples, this timely new edition bridges thegap between statistical quality control and quality management.
The book promotes a unique "do it right the first time" approachand focuses on the use of experimental design concepts as well asthe Taguchi method for creating product/process designs thatsuccessfully incorporate customer needs, improve lead time, andreduce costs. Further management-oriented topics of discussioninclude total quality management; quality function deployment;activity-basedcosting; balanced scorecard; benchmarking; failuremode and effects criticality analysis; quality auditing; vendorselection and certification; and the Six Sigma qualityphilosophy.
The Third Edition also features:

* Presentation of acceptance sampling and reliabilityprinciples
* Coverage of ISO 9000 standards
* Profiles of past Malcolm Baldrige National Quality Awardwinners, which illustrate examples of best business practices
* Strong emphasis on process control and identification ofremedial actions
* Integration of service sector examples
* The implementation of MINITAB software in applications foundthroughout the book as well as in the additional data sets that areavailable via the related Web site
* New and revised exercises at the end of most chapters
Complete with discussion questions and a summary of key terms ineach chapter, Fundamentals of Quality Control andImprovement, Third Edition is an ideal book for courses inmanagement, technology, and engineering at the undergraduate andgraduate levels. It also serves as a valuable reference forpractitioners and professionals who would like to extend theirknowledge of the subject.