Hotel HouseKeeping (PDF)

The book entitled Hotel Housekeeping has been written for the students of Hotel Management of degree and diploma courses. It covers the syllabus of housekeeping from WBUT and other Indian universities. This book has eight chapters.Chapter 1 describes the functions of housekeeping department, types of rooms, organization structures, layout of housekeeping department, cleaning agents etc. Chapter 2 deals with floor finishing, wall coverings, Chamber Maid's Trolley, Floor linen room, Cleaning routine, public area cleaning, Bed making, Turn Down Services, Inspection of guest rooms, Daily routine and system with clerical and office, housekeeping control desk, Intra/Inter Department relationships etc. Chapter 3 deals with Textile knowledge, Inventory taking and record keeping, Public Area, Laundering, Stain removal and Linen Control. Chapter 4 deals with H.R. aspects of training and hiring of staff, Job descriptions along with knowledge of First Aid, Safety etc. Chapter 5 consist of interior decoration, colour, lighting, flower arrangements, Horticulture along with layout considerations of rooms, guest amenities in hotel etc. Chapter 6 deals with planning aspect of housekeeping related to building rooms, suites, lounges, landscaping, energy conservation, eco-friendly concept along with Linen, uniform and tailor room with their associated functions. Chapter 7 deals with Types of Hotel and Hotel Chain Association. Chapter 8 describes Rules on Ground Floor and Housekeeping Supervision, practices, hazards, responsibilities and outdoor housekeeping.