Implementing Service and Support Management (PDF)
(Sprache: Englisch)
This title contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment. Developed with a hands-on approach and authored by several widely respected practitioners and...
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This title contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment. Developed with a hands-on approach and authored by several widely respected practitioners and experts, the title provides advice and assistance on how best to implement service management using the experience of those with a strong track record of success in "the real world". The book:
provides a holistic view for setting up a Support Center and provides a reference for Support Managers as they evolve their existing Support Center,
provides prescriptive guidance to implementing ITIL® processes and other Support Center processes not in ITIL,
provides a focus on operational metrics for the Support Center.
provides a holistic view for setting up a Support Center and provides a reference for Support Managers as they evolve their existing Support Center,
provides prescriptive guidance to implementing ITIL® processes and other Support Center processes not in ITIL,
provides a focus on operational metrics for the Support Center.
Bibliographische Angaben
- 2005, 444 Seiten, Englisch
- Verlag: Haren Van Publishing
- ISBN-10: 9087537441
- ISBN-13: 9789087537449
- Erscheinungsdatum: 01.03.2005
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: PDF
- Größe: 5.17 MB
- Mit Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
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