Leading Libraries (ePub)
How to Create a Service Culture
(Sprache: Englisch)
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every...
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Produktinformationen zu „Leading Libraries (ePub)“
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model byExplaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library's organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Autoren-Porträt von Wyoma Vanduinkerken, Wendi Arant Kasper
Wyoma vanDuinkerken is the coordinator of cataloging record support and an associate professor at Texas A&M University Libraries. She has also been interim head of cataloging staff, coordinator of monographs acquisitions, reference librarian for Islamic studies, and project leader for the implementation of virtual reference at Texas A&M. Before that, she managed documentation and support and customer service response for a library software company in Canada and worked with the Office of Strategic Business Initiatives of the University of Illinois, Urbana-Champaign, managing an extensive project portfolio.
Bibliographische Angaben
- Autoren: Wyoma Vanduinkerken , Wendi Arant Kasper
- 2015, 1. Auflage, 224 Seiten, Englisch
- Verlag: American Library Association
- ISBN-10: 0838913172
- ISBN-13: 9780838913178
- Erscheinungsdatum: 01.05.2015
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 0.52 MB
- Mit Kopierschutz
Sprache:
Englisch
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