Managing Change in the Public Services (PDF)
(Sprache: Englisch)
This book explores the management of change to improve public
service effectiveness. It breaks new ground in addressing why
public service change is becoming increasingly complex to manage,
how people cope with this new complexity, what implications...
service effectiveness. It breaks new ground in addressing why
public service change is becoming increasingly complex to manage,
how people cope with this new complexity, what implications...
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This book explores the management of change to improve public
service effectiveness. It breaks new ground in addressing why
public service change is becoming increasingly complex to manage,
how people cope with this new complexity, what implications arise
for improving policy and practice, and which avenues for further
research and theory-building look particularly promising.
The contributors are all leading researchers from the USA,
Canada and the UK. Together they provide a synthesis of
state-of-the-art thinking on the complex change process in
Anglo-American contexts, policy-making for public service reform
that generates managerial complexity, and practice in service
organizations to improve provision. Special reference is made to
education and health: the largest and most complex of the public
services. The analysis has wider relevance for other public
services and national contexts.
Managing Change in the Public Services is essential
reading for all concerned with public service improvement - leaders
and managers in service organizations, administrators, trainers,
advisers and consultants who support the management of change,
policy-makers and public servants, and advanced course students and
academics. The book also offers general insights for the theory and
practice of managing organizational and systemic change.
service effectiveness. It breaks new ground in addressing why
public service change is becoming increasingly complex to manage,
how people cope with this new complexity, what implications arise
for improving policy and practice, and which avenues for further
research and theory-building look particularly promising.
The contributors are all leading researchers from the USA,
Canada and the UK. Together they provide a synthesis of
state-of-the-art thinking on the complex change process in
Anglo-American contexts, policy-making for public service reform
that generates managerial complexity, and practice in service
organizations to improve provision. Special reference is made to
education and health: the largest and most complex of the public
services. The analysis has wider relevance for other public
services and national contexts.
Managing Change in the Public Services is essential
reading for all concerned with public service improvement - leaders
and managers in service organizations, administrators, trainers,
advisers and consultants who support the management of change,
policy-makers and public servants, and advanced course students and
academics. The book also offers general insights for the theory and
practice of managing organizational and systemic change.
Autoren-Porträt
Mike Wallace is a Professor of Public Management at CardiffBusiness School, Cardiff University. He researches the management
of complex and programmatic public service change in a context of
high accountability and permanent reform.
Michael Fertig is a Lecturer in Education at the
University of Bath.
Eugene Schneller is a Professor at the School of Health
Management and Policy, W. P. Carey School of Business, Arizona
State University.
Bibliographische Angaben
- 2009, 1. Auflage, 248 Seiten, Englisch
- Herausgegeben: Mike Wallace, Michael Fertig, Eugene Schneller
- Verlag: John Wiley & Sons
- ISBN-10: 1405172738
- ISBN-13: 9781405172738
- Erscheinungsdatum: 09.02.2009
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- Größe: 2.07 MB
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Sprache:
Englisch
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