Measuring Itsm (ePub)

Name: Measuring Itsm
Brand: Trafford Publishing
SKU: 98295652
Price: 4.99 EUR
Availability: OnlineOnly

Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives (Sprache: Englisch)

Autor: Randy A. Steinberg

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How do you measure and report your IT services and processes?
Which metrics matter the most to senior executives?

...

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Produktinformationen zu „Measuring Itsm (ePub)“

How do you measure and report your IT services and processes?
Which metrics matter the most to senior executives?

Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:

Defining and building a comprehensive metrics program

Metrics that are the most important and how to calculate them

How to measure your IT services

Tips and suggestions for what to do if inadequate tools and reporting exist

Suggested approach for how to build your metrics program step-by-step

In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!

A comprehensive guide for building any service management metrics program with all the information you need in one place!

No theory here . . . this gives us real metrics we can easily go after.

A fantastic addition to our IT service management solution set!

Autoren-Porträt von Randy A. Steinberg

Randy has extensive IT service management and operations experience gained from many clients around the world. He authored the ITIL 2011 Service Operation book published worldwide. Passionate about game-changing management practices within the IT industry, Randy is a hands-on IT service management expert helping IT organizations transform their IT infrastructure management strategies and operational practices to meet todays IT challenges. Randy has served in IT leadership roles across many large government, health, financial, manufacturing, and consulting firms, including a role as global head of IT service management for a worldwide media company with 176 operating centers around the globe. He implemented solutions for one company that won a Malcolm Baldrige award for their IT service quality. He continually shares his expertise across the global IT community, frequently speaking and consulting with many IT technology and business organizations to improve their service delivery and operations management practices.

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Bibliographische Angaben

Autor: Randy A. Steinberg
2013, 196 Seiten, Englisch
Verlag: Trafford Publishing
ISBN-10: 149071944X
ISBN-13: 9781490719443
Erscheinungsdatum: 04.12.2013

Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.

eBook Informationen

Dateiformat: ePub
Größe: 0.58 MB
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Sprache:

Englisch

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