Optimizing and Assessing Information Technology (ePub)

Preface xiii PART ONE Introduction to the IT Pillars Model CHAPTER 1 IT Fundamentals 3 Optimizing and Assessing IT 4 Introducing the IT Pillars Model 5 Summary 12 CHAPTER 2 The Role of IT in Business Operations 13 Models and Definitions 13 Strategy 16 Business Model 17 Operating Model 17 Enterprise Architecture 17 CHAPTER 3 The Strategy Pillar 21 From Strategy to Delivery 21 People 23 Process 23 Technology 28 Next Steps 31 CHAPTER 4 The Project Management Pillar 33 From Strategy to Delivery 33 People 37 Process 39 Technology 39 Next Steps 42 CHAPTER 5 The Operational Excellence Pillar 43 From Strategy to Delivery 43 People 47 Process 48 Technology 49 Ending with the Customers 51 CHAPTER 6 The IPM Scorecard 55 Overview of the Process 55 Example Scorecard 57 Template Details 64 Summary 64 PART TWO Case Study 1: A Mature Organization CHAPTER 7 Introduction to Case Study 1 67 Company Background 67 Financials 69 Operations 69 IT Organization 69 Corporate and IT Goals 70 CHAPTER 8 The Strategy Pillar of a Mature Organization 73 Background 73 People 73 Process 79 Technology 83 CHAPTER 9 The Project Management Pillar of a Mature Organization 91 People 91 Process 98 Technology 99 CHAPTER 10 The Operational Excellence Pillar of a Mature Organization 107 People 107 Process 111 Technology 115 CHAPTER 11 The IPM Scorecard of a Mature Organization 123 Assessed 123 Optimized 126 Summary 131 PART THREE Case Study 2: A Growing Organization CHAPTER 12 Introduction to Case Study 2 135 Company Background 135 Financials 137 Operations 137 IT Organization 137 Corporate and IT Goals 139 CHAPTER 13 The Strategy Pillar of a Growing Organization 141 People 143 Process 147 Technology 151 CHAPTER 14 The Project Management Pillar of a Growing Organization 159 People 159 Process 165 Technology 165 CHAPTER 15 The Operational Excellence Pillar of a Growing Organization 175 People 175 Process 182 Technology 186 CHAPTER 16 The IPM Scorecard of a Growing Organization 191 Assessed 191 Optimized 194

K. SCOTT PROCTOR is the CTO and Head of Quality for the Global Marketing Services Division of GSI Commerce, now a part of eBay. His experience includes working as an executive director at AstraZeneca Pharmaceuticals in the United States and as the CIO at GE Healthcare Life Sciences in Sweden. Proctor earned his BA, MBA, and MS from the University of Virginia and is a CFA (Chartered Financial Analyst) charterholder. He is a Certified Six Sigma Black Belt (CSSBB) by the American Society for Quality (ASQ) and has an ITIL (v3) Foundation Certificate in IT service management. Proctor is the author of two editions of a book on financial modeling published by Wiley, as well as a number of scientific publications in the field of ophthalmology.

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