Performance Management / SAS Institute Inc (PDF)

Praise for Praise for Performance Management: Integrating
Strategy Execution, Methodologies, Risk, and Analytics

"A highly accessible collection of essays on contemporary
thinking in performance management. Readers will get excellent
overviews on the Balanced Scorecard, strategy maps, incentives,
management accounting, activity-based costing, customer lifetime
value, and sustainable shareholder value creation."

--Robert S. Kaplan, Harvard Business School; coauthor
of The Balanced Scorecard: Translating Strategy into Action, The
Execution Premium, and many other books

"Gary Cokins demonstrates in this book that performance
management is not a mysterious black art, but a structured,
process-oriented discipline. If you want your performance
management system to be a smoothly running analytical machine, read
and apply the ideas in this book--it's all you need."

--Thomas H. Davenport, President's Distinguished
Professor of Information Technology and Management, Babson College;
coauthor of Competing on Analytics: The New Science of
Winning

"Drawing on a deep reservoir of knowledge and experience gained
from hundreds of customer engagements around the world, Gary Cokins
offers an authoritative examination of the major dimensions of
performance management. Cokins not only paints a rich and textured
view of the major principles and concepts driving performance
management implementations, he offers a nuanced look at the
important subtleties that can spell the difference between success
and failure. This is an informative and enjoyable text to
read!"

--Wayne Eckerson, Director of Research, The Data
Warehouse Institute (TDWI); author of Performance Dashboards:
Measuring, Monitoring, and Managing Your Business

"[In this] very insightful book, the view of an integrated
performance management framework with a goal to link various
operational activities with business strategy is an excellent
approach to manage and improve business. Gary's explanation of
risk-based performance management, for providing the capability to
achieve long-term objectives with reliably calculated risks, is
definitely thought provoking."

--Srini Pallia, Global Head and Vice President of
Business Technology Services, Wipro Technologies, Bangalore,
India

"Gary Cokins is clearly one of the world's thought leaders in
the area of performance management, and the need for integrated
performance management, improvement and execution is clearly at a
premium in these challenging economic times. This book is a must
read for CEOs, CFOs, and management accountants around the globe
seeking higher levels of sustainable business performance for their
stakeholders."

--Jeffrey C. Thomson, President and CEO, Institute of
Management Accountants