Resolving Conflict eReport (PDF)

Most of us long to have conflict-free relationships in our working environment and in our personal lives. But, unless we are transported to some future world where all of our minds and emotions work in perfect unison, freedom from conflict will never happen. People naturally disagree about what to do and how and when to do it. However, when differences of opinion are accompanied by too much emotional commitment to one point versus another, the resulting conflict can be damaging. When we become emotionally locked into one idea and believe that it is the only one that can meet our needs and objectives, we enter into conflict with only two options: fight or flight. This 10-page E-report* will help you identify the sources of conflict and understand how to encourage healthy disagreement without spiraling down into a negative conflict. It will also give you tools that will help you break out of a conflict routine once it has begun. Topics covered include: The nature of conflict; Three basic components of conflict; Seven common sources of conflict; Five strategies for managing conflict; Five confrontation strategies to use to avoid conflict; Six behaviors that escalate conflict; Five conflict resolution behaviors to resolve conflict Learn how to work through a problem to its solution. Conflicts offer many benefits if we can resolve them productively. Healthy disagreement can have a positive effect. Successful resolution of small conflicts can diffuse the possibility of more serious conflicts and result in better working relationships.How well we manage conflict resolution can be a critical skill in effective communications and interpersonal effectiveness.