Results Through Relationships (PDF)

Foreword. Acknowledgments. Introduction: Get Right to the Bottom Line. Putting a Hard Line on Soft Skills. Behaviors or Bust. Actions Get Outcomes. Warning: The Higher You Go, the Bigger the Blindspots. Simplicity Creates Sustainability. How People Behave and Why They Don't Change. How This Book Will Help You. The Benefits Approach: Helping You Own Your Results. Chapter One: Be a Partner, Not an Order Taker. Taking Second-Class-Citizen Status for Granted. Ideal Partnerships. Starting Off on the Right Foot. Kindfidence. Transitioning Relationships. Reality Check: Is Resistance Coming from the Other Person . . . or from You? Rewards Outweigh the Risks. Impact: What Partnership Means to You. Chapter Two: Reveal Your Flaws without Fear. Turn a Missed Opportunity into a Made One. It Takes Strength to Admit Vulnerability. A Potent Mixture. Tips and Techniques: How to Reveal Your Flaws without Fear. Bridging the Distance. Chapter Three: Offer Honest and Direct Feedback. The Argument for Feedback. Tips and Techniques for Leveling with a Person of Influence. Troubleshooting: When the Feedback Session Doesn't Go as You Planned. Benefits: How Feedback Impacts Relationships. Getting Great Results. Chapter Four: Relish Productive Confrontations. Disagree without Being Disagreeable. But What If . . . . Productive Confrontation Steps. Do You Want Witnesses? Dealing Directly with Difficult Issues. Chapter Five: Make Gratitude a Habit. A Simple Thanks Will Do, and a Written Thanks May Do Better. Dos and Don'ts. Modes of Expression. The Suck-Up Obstacle. What Should I Express Appreciation About? Infusing Relationships with Trust, Loyalty, and Goodwill. Chapter Six: Become an Exceptional Listener. Four Sins of Bad Listeners. Practicing Silence and Other Listening Behaviors That Work. Listen with the Selfless Attitude of a Saint. Are You Listening? A Self-Audit. The Foxhole Principle: Why You Can Depend on the Best Listeners. Chapter Seven: Get to Know the Complete Person. It's Not

Joe Takash (LaGrange, IL)?is the president of Victory Consulting in?Chicago, IL. Since 1988, Joe has delivered more than 3,000 speaking programs throughout the country.?He has been interviewed by and has had articles published in nationally recognized publications such as Entrepreneur, Selling Power, Business 2.0, Career Builder and the AMA Newsletter. He has consulted with NBC News in Chicago and his weekly business column, "A Kick in the Attitude," runs in the syndicated Star Newspapers, reaching more than 150,000 readers in the Chicago area each week. Joe's client list includes Fortune 100?giants such as General Motors, American Express, Prudential and AIG. Other clients include industry leaders like Century 21, Sheraton Hotels and Resorts, Blue Cross Blue Shield, Turner Construction, and many more.

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