Service Systems Engineering and Management (ePub)

Paul Griffin is the St. Vincent Health Chair and Director of the Regenstrief Center for Healthcare Engineering at Purdue University and a professor in the Schools of Industrial Engineering and Biomedical Engineering (2017-present). Previously, he was the Virginia C. and Joseph C. Mello Chair and Professor in the School of Industrial & Systems Engineering (ISyE) at Georgia Tech (2015-2016). Prior to this, he served as the Peter and Angela Del Pezzo Chair and Department Head of Industrial and Manufacturing Engineering at Penn State (2009-2015). He began his academic career as an assistant professor in ISyE at Georgia Tech in 1988.

Paul received his B.A. in Chemistry and B.S. in Chemical Engineering from the University of Texas in Austin, his M.S. in Industrial Engineering from the University of Texas at El Paso, and his Ph.D. in Industrial Engineering from Texas A&M University. His research interests are in healthcare engineering, health analytics, cost and comparative effectiveness in public health, and supply chain coordination.

Vittal Prabhu is currently a Professor in the Marcus Department of Industrial and Manufacturing Engineering at Penn State, where he started his academic career as an assistant professor in 1996. He also serves as the Director of Service Enterprise Engineering 360. He received his Ph.D. in Mechanical Engineering from the University of Wisconsin-Madison, where he also got his M.S. degrees in Mechanical Engineering and Manufacturing Systems Engineering. He received his B.E. in instrumentation technology from Bangalore University. Vittal works in the area of distributed control systems with a focus on manufacturing and service enterprises consisting of discrete-events, physical processes, and service processes. He teaches courses in manufacturing systems, service systems engineering, retail services engineering, and distributed controls. He is a Fellow of the Institute of Industrial Engineers. He is also an active member of the Society of Manufacturing Engineers and the International Federation for Information Processing - Working Group 5.7: Advances in Production Management Systems.