Smart Management (PDF)

Becoming good at any level of management does not come by chance but through hard work, desire and a willingness to learn. You have the ability to reach new levels of success if you truly desire to do so. The Smart Management Workbook is specifically designed to aid and support anyone that has a desire to enhance their professional skills and performance in the workplace. The workbook is user friendly and the content within is easily understood. The strategies listed can be applied in all industries: service, retail, medical, travel, hospitality, wholesale, etc. This 249 page management resource tool contains tips, checklist, worksheets and personal assessment and development activities. Five major managerial competencies are covered throughout the workbook: SMART Recruiting, SMART Retention, SMART Team Building, SMART Conflict Mgt. & SMART Sales & Marketing. Each segment contains as set of test questions and answers for evaluating content retention. This is a very comprehensive workbook for supervisors and managers, either newly promoted or seasoned. SMART Management is not a destination that you will be attempting to reach. It is an ongoing process throughout one’s entire career. There are benefits that can be acquired by those who study and apply what they have learned from SMART Management; however results will differ from person to person. These benefits include: Strengthening one’s level of confidence through the use of good decision-making techniques. Gaining personal respect from supervisors, peers, and subordinates. Enhancing critically needed people skills. Increasing the possibility for financial reward. Building personal skills for leadership effectiveness in areas such as goal-setting, assertiveness, communications and team-building. Improving personal reputation as a respected and reliable person. Future career advancement opportunities. Subject matter covered by topic: SMART Recruiting Management, Recruiting Strategies (hiring & retention), Recruiting techniques, Working with Temporary Agencies, Recruitment Ads that Sizzle, Intern Programs, Seasonal & Part-Time Employees, Recruitment Sources, Relationship Building (Loyalty and Commitment), Considering Rehires, Interviewing Strategies, Resume Mistakes, Conducting Interviews Asking The Right Job Questions, Performance Based Interviews, Referencing Checking Tools & Assessments, Recruitment Letters (Conformation, Offer, Rejection), SMART Staff-Retention Management, Turnover cost Compensation worksheet, Employee Relation Strategies, Line Level Employee Retention, Keeping Talented Part-Timers, Minority Workforce, Workers Files, Training & Educating Staff, SMART Team Management, Teambuilding (team types), Effective Team Meetings, Team Leadership and partnerships, Assessing Your Team’s Effectiveness, Building a Team Foundation, Building Self-Directed Work-Teams, Motivation and Human Behavior, Building Trust, Self Directed Work Team Surveys, Scoring Sheets and Performance Worksheets, SMART Conflict Management, Conflict: Who needs it?, Resolving Conflict, Customer Problems are Opportunities, Resolving Problems: Co-workers, Boss, or Third Parties, Giving Constructive Criticism, Preventing Workplace Violence, Building Interpersonal Relationships, SMART Sales & Marketing Management, Knowing Your Products & Services, Solutions to Remove “Selling Obstacles,” Communications (Internal and External Messaging), Closing the Sale, Seven Pitfalls to Avoid in Making a Sale, Solid Marketing Tactics to Drive Your Business Performance Forward, Solid Marketing Ideas, Tactics, Strategies, Tips and Tools, Marketing in Business Worksheets and Advertising Your Business.