Social Media Equals Social Customer (ePub)
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Author Donnovan Simon, an expert communicator, explores how to get the most out of your social media efforts in this instructional guidebook. You can learn how to
connect with social customers;
manage the customer experience online;
communicate with different generations of consumers;
measure the success of your social media efforts; and
prepare for the next generation of customers.
You can build your business via social media. Take ownership of the future and deliver your shareholders and customers the value they deserve with the strategies in Social Media Equals Social Customer.
Donnovan Simon is a consultant who is passionate about customer experience. He holds degrees in communications, information systems, and business administration. For the past twenty-five years, he has worked in many management roles focusing on end customers, channel partners, and sales teams. He is also the author of The Way You Make Me Feel: 20 Lessons in Customer Service. A native of Jamaica, he lives in Calgary, Alberta, Canada, with his wife, Hermalyn, and their family.
- Autor: Donnovan Simon
- 2013, 154 Seiten, Englisch
- Verlag: iUniverse
- ISBN-10: 1491702338
- ISBN-13: 9781491702338
- Erscheinungsdatum: 22.08.2013
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: ePub
- Größe: 5.29 MB
- Mit Kopierschutz
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