Microsoft Dynamics CRM 4.0 Step by Step (ePub)
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Whether you're in sales, marketing, or customer service-quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them!
- Create and manage accounts-for a 360¿ view of your customers and business
- Work with Microsoft Dynamics CRM directly from Microsoft Outlook
- Track customer activity; import and map data automatically
- Manage campaigns, leads, quotes, contracts, and orders
- Employ basic to advanced reporting capabilities
Your all-in-one learning experience includes:
- Files for building skills and practicing the book's lessons
- Fully searchable eBook
- Sample chapters from related Microsoft Press books
- WINDOWS VISTA PRODUCT GUIDE eReference-plus other resources-on CD
For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.
Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He's been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several of the Microsoft CRM certification exams. Jim is also a cofounder and principal of Sonoma Partners.
- Autoren: Jim Steger , Mike Snyder , Brendan Landers
- 2008, 1. Auflage, Englisch
- Verlag: Pearson ITP
- ISBN-10: 0735638152
- ISBN-13: 9780735638150
- Erscheinungsdatum: 10.09.2008
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: ePub
- Größe: 16 MB
- Mit Kopierschutz
- Vorlesefunktion
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