The Call Center Dictionary (PDF)

Name: The Call Center Dictionary
Brand: Taylor & Francis
SKU: 127685527
Price: 38.99 EUR
Availability: OnlineOnly

The Complete Guide to Call Center and Customer Support Technology Solutions (Sprache: Englisch)

Autor: Madeline Bodin

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The Call Center Dictionary, Madeline Bodin

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Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology. Stay up-to-date on this fast-paced industry!

Autoren-Porträt von Madeline Bodin

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.