The CIO Playbook / Wiley CIO (PDF)

Preface xi Acknowledgments xv Chapter 1: Step 1: Partner 1 Partnership versus Alignment 2 Build Business Partnerships 2 Develop an IT Strategic Plan 9 Different Approaches to Strategic Planning 20 Cloud Computing Is Changing the Role of IT 24 Chapter 2: Step 2: Organize 31 Brand Your Department 32 Define an IT Organizational Model 33 Define a Project Methodology 35 Manage the Software Selection Process 37 Maintain a Portfolio of Products and Services 41 PPM Software 44 Understand Your Capacity 44 Create IT Policies 45 Manage the Technology Partners 46 Benchmark IT 50 Chapter 3: Step 3: Innovate 55 Turn Ideas into Action 56 Create a Governance Framework 56 Demonstrate the Possibilities 63 Think Big 65 Develop Business Cases 68 Package Innovation 70 Go Green 74 Chapter 4: Step 4: Deliver 77 Why System Implementations Fail 78 Develop a High-Performance Team 79 Develop a Team-Building Program 80 Discover Organizational Readiness 86 Develop and Implement 94 Get Insanely Motivated 96 Just Say No 97 Manage Transitions 98 Measure Benefits 99 Communicate IT Value 103 Create a Communication Program 104 Go Global with Infrastructure 120 Choose the Right Number of Instances 121 Chapter 5: Step 5: Support 125 Create Service Level Agreements 126 Determine an Approach to IT Charge-Backs 135 Manage Operational Performance 136 Develop a Super User Program 137 Encourage Feedback 142 Standardize Communications 147 Build a Shared Service Center 149 Chapter 6: Step 6: Protect 153 Define Risk Management Goals 154 Be Transparent with Risk Management 155 Safeguard Cloud Computing 156 Safeguard Mobility 159 Safeguard Social Media 162 Chapter 7: Step 7: Grow 165 Standardize Job Descriptions 166 Develop a Role-Based Training Program 169 Rotate Your Staff 174 Retain Critical Skills 180 Cultivate High Potential 184 Recruit the Best 189 Foster Teamwork through Community Service 193 Recognize and Reward Employees 194 Build Your Personal Brand 196 Prepare Yourself for the New Workforce 196

NICHOLAS R. COLISTO is Vice President and Chief Information Officer at Hovnanian Enterprises, Inc., a large national homebuilder. Prior to joining Hovnanian, he held key information technology leadership positions at large organizations including PepsiCo, Priceline.com, Hyperion Solutions, Boehringer Ingelheim, and Bayer Corporation. He is the recipient of several industry awards, including the 2011 Computerworld Premier 100 IT Leaders.

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